[Remote] JDE Techno Functional

Note: The job is a remote job and is open to candidates in USA. HCLTech is looking for a highly talented and self-motivated JDE Techno Functional to join it in advancing the technological world through innovation and creativity. The role involves providing technical assistance for JD Edwards EnterpriseOne, troubleshooting issues within the manufacturing modules, and ensuring customer satisfaction through timely issue resolution. Responsibilities Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes Handling User onboarding and offboarding tickets for JDE Collaboration: Work with cross functional teams, including development and business users, to understand requirements and address system problems Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks Development and Maintenance: Assist in developing, testing, and deploying customizations for manufacturing-specific JDE modules, such as Work Order Processing and Shop Floor Management Technical Support: Troubleshoot and resolve issues in production, such as those related to work orders, inventory, or bill of materials BOMs Requirements and Design: Collaborate with business analysts to understand manufacturing needs and help prepare technical specifications and design documents Collaboration: Work closely with senior developers and other team members to ensure JDE solutions align with business requirements and best practices Testing: Support the design and execution of various tests, including unit testing, user acceptance testing (UAT), and integration testing Documentation: Contribute to the creation and maintenance of technical documentation for system designs, processes, and procedures Integration: Assist with data migration and integration tasks between JDE and other enterprise systems, such as MES (Manufacturing Execution System) Skills A bachelor's degree in a related field like computer science, information technology, or engineering 1 – 3 years' experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus Familiarity with PLSQL Excellent analytical and problem-solving skills to identify root causes and fix issues Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders Ability to work independently and collaboratively in a fast-paced environment Ability to collaborate with and communicate effectively with technical and non-technical staff Experience with troubleshooting, root cause analysis, and implementing solutions Knowledge of software support methodologies and bug tracking tools is a plus Benefits Medical Dental Vision Pharmacy Life Accidental death & dismemberment Disability insurance Employee assistance program 401(k) retirement plan 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year) 10 paid holidays per year Company Overview HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation. It was founded in 1976, and is headquartered in Noida, Uttar Pradesh, IND, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship HCLTech has a track record of offering H1B sponsorships, with 2975 in 2025, 3974 in 2024, 3649 in 2023, 3861 in 2022, 4093 in 2021, 4317 in 2020. Please note that this does not guarantee sponsorship for this specific role.