[Remote] Onboarding Success, Senior Associate – Dental

Note: The job is a remote job and is open to candidates in USA. athenahealth is dedicated to creating a thriving ecosystem for accessible and sustainable healthcare. The Dental Onboarding Senior Associate will act as a trusted advisor and project lead, ensuring successful implementation of athenaOne Dental by guiding customers through necessary changes and maintaining effective communication across teams. Responsibilities • Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne Dental • Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes • Operate both independently and within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery • Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers—enabling joint problem-solving and aligned next steps • Set clear, accurate expectations around athena’s product capabilities and service model to support informed decision-making throughout implementation • Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne Dental, ensuring customer choices support long-term success • Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience • Navigate and manage escalations with a balanced, data-driven, and consultative approach—addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena’s standards • Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress • Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena’s implementation approach • Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives • Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing • Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact • Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience Skills • 3–5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management, electronic dental records (EDR), and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions • Minimum one year of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Customer obsessed mindset • Consultative listener and empathic communicator, able to see things from the customer's point of view • High emotional intelligence and stellar customer relationship skills • Self-driven and results-oriented with a positive and constructive outlook • Ability to efficiently manage and prioritize work across multiple accounts • Ability to take initiative with little to no direction • Proactive and high energy work style • Ability to successfully negotiate difficult conversations • Conflict resolution skills • Ability to travel as needed, typically 50% or less • Ability to work independently as well as part of an extended, cross-functional team • Bachelor's degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field • Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus • Familiarity or experience working in an established dental practice or adjacent company a strong plus Benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexibility • Company culture based on learning • Support of an engaged team • Inclusive environment where all employees are valued Company Overview • Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems. It was founded in 1997, and is headquartered in Watertown, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • athenahealth has a track record of offering H1B sponsorships, with 64 in 2025, 84 in 2024, 62 in 2023, 109 in 2022, 84 in 2021, 74 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job