[Remote] Order Entry Specialist

Note: The job is a remote job and is open to candidates in USA. EAC Product Development Solutions is an industry leader in transforming product development through innovative solutions. They are seeking an Order Entry Specialist to manage and process orders with accuracy, maintain customer accounts, support billing operations, and collaborate with teams to enhance workflows. Responsibilities • Review and process incoming customer orders for accuracy, completeness, and compliance with Sales and Finance guidelines. • Consult with Sales on nonstandard deal structures, pricing models, and contract terms. • Audit customer contracts and ensure billing systems accurately reflect all contract terms. • Participate in resolving complex order issues in partnership with management. • Ensure timely and accurate invoices for recurring and usage-based billing models. • Maintain high data integrity across CRM systems. • Conduct credit evaluations for new and prospective customers. • Set up, provision, and manage customer accounts in billing and CRM systems. • Identify and implement improvements to operational workflows and system automation. • Support internal audits and compliance initiatives related to contracts, billing practices, and customer data management. • Assist with Accounts Receivable functions as requested. • Assist with financial review and special projects as needed. • Perform other duties as assigned based on company needs. Skills • Minimum of 2 years of experience in a business operations or administrative role, preferably in a SaaS or IT-related environment. • Proficiency in Microsoft Word, Excel, and Outlook. • Excellent organizational skills with a strong attention to detail and accuracy. • Demonstrated ability to work independently, resolve issues, and escalate appropriately when needed. • Analytical thinking and experience creating or interpreting custom reports. • Ability to coordinate across multiple departments and manage time-sensitive workflows. • Must have excellent verbal, written, and interpersonal communication skills. • Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals. • Ability to perform consistently with high collaboration and output. • Associate’s degree or higher preferred. • Experience with tools such as Salesforce, NetSuite, and Adaptive is strongly preferred. • Comfortable working with SaaS billing, CRM, and data reporting tools. Education Requirements • High school diploma or equivalent required; associate’s degree or higher preferred. Benefits • Medical insurance • Employer Paid Short Term Disability • Flexible PTO (take as you need, no accrual) • Vision insurance • Dental Insurance • 401(k) Plan with Employer match • Basic Life, AD&D, and Disability Insurance • Employee Assistance Program • Paid Holidays • Eligible for bonuses Company Overview • EAC Product Development Solutions has been transforming the way companies design, manufacture, connect to, and service their products. It was founded in 1996, and is headquartered in Burnsville, Minnesota, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job Apply tot his job