[Remote] People Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Level Agency is an AI-powered performance marketing agency that is looking for a mid-senior People Operations Specialist with deep expertise in U.S. benefits administration. The role involves owning the administration and continuous improvement of U.S. benefits and perks programs, ensuring a smooth and compliant experience for employees. Responsibilities • Administer U.S. benefits programs end-to-end: Medical, Dental, Vision, 401(k)/Retirement, Life Insurance, Short-Term Disability, Long-Term Disability, Pet insurance, and more • Own benefits lifecycle events: new hire enrollments, qualifying life events, terminations, and annual open enrollment • Partner tightly with Payroll to set up and maintain accurate deductions in the payroll processor, troubleshoot discrepancies, and ensure clean reconciliations • Manage ongoing vendor/broker coordination and serve as a reliable point of contact for escalations and issue resolution • Ensure benefits practices and administration align with U.S. federal and state requirements (and help identify when we need external guidance) • Support people programs and perks administration like PTO processes, WFH stipends, and other employee experience initiatives • Maintain strong documentation: SOPs, employee-facing guides, and internal workflows that make benefits 'easy to navigate' • Identify gaps, propose improvements, and implement changes—without waiting for permission Skills • Deep expertise in U.S. benefits administration • Ability to run benefits without being micromanaged • Ability to see broken workflows and fix them • Comfortable interpreting state-specific rules and translating them into clean processes • Strong judgment, high follow-through, and a 'figure it out' mindset • Experience administering U.S. benefits programs end-to-end: Medical, Dental, Vision, 401(k)/Retirement, Life Insurance, Short-Term Disability, Long-Term Disability, Pet insurance, and more • Ability to own benefits lifecycle events: new hire enrollments, qualifying life events, terminations, and annual open enrollment • Ability to partner tightly with Payroll to set up and maintain accurate deductions in the payroll processor, troubleshoot discrepancies, and ensure clean reconciliations • Experience managing ongoing vendor/broker coordination and serving as a reliable point of contact for escalations and issue resolution • Ability to ensure benefits practices and administration align with U.S. federal and state requirements • Ability to support people programs and perks administration like PTO processes, WFH stipends, and other employee experience initiatives • Ability to maintain strong documentation: SOPs, employee-facing guides, and internal workflows that make benefits 'easy to navigate' • Ability to identify gaps, propose improvements, and implement changes—without waiting for permission • Experience supporting benefits administration in Canada and/or Mexico (in addition to U.S.) Benefits • Medical • Dental • Vision • Retirement • Life • Disability • Pet insurance • PTO processes • WFH stipends Company Overview • Level Agency is the digital marketing agency that believes that good enough isn't. It was founded in 2010, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is Apply tot his job