[Remote] Switchboard Operator - Healthcare

Note: The job is a remote job and is open to candidates in USA. New England Cancer Specialists (NECS) is currently seeking a full-time Remote Phone/Switchboard Operator, known internally as a First Responder. The role involves being the first point of contact for callers, providing outstanding customer service, and managing calls according to triage guidelines while utilizing Electronic Medical Records to confirm patient status. Responsibilities • Answering all incoming phone calls to practice in a small call center environment using a multi-line phone system • Determines how to manage the call according to triage guidelines, caller need and patient status. Utilizes Electronic Medical Record [EMR] to confirm patient status for call pathway determination • Route emergency calls appropriately • Communicating with answering service daily, taking practice on and off answering service. Designates answering service messages to appropriate staff, entering clinical messages onto the dashboard, and faxing administrative messages to appropriate NECS sites • Logs real-time information while speaking with a caller (physician's office, patient, nurse, etc.). Information logged in to dashboard pathways form • Transfers calls according to guidelines; utilizing electronic staff schedules to ensure calls are routed to correct staff members • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment • Adheres to all HIPAA guidelines/regulations • Assists with Medical Records duties during downtime • Communicates all technical issues to supervisor in a timely manner to prevent any patient impact Skills • High School Diploma or GED • Knowledge of Medical Terminology required • Excellent customer service skills • Can maintaining effective working relationships with patients, medical staff, and the public • Ability to speak clearly and concisely • Answering the phone pleasantly and helpfully • Able to operate multi-line phone, copy machine and fax machine • Demonstrate ability and experience using office multiple software systems such as MS Office, electronic mail and the EMR system • Ability to organize and coordinate multiple activities • Ability to adapt to constant change and a fast pace • Ability to communicate effectively with internal and external customers • Ability to work independently and in a team environment • MUST LIVE IN MAINE OR NH • Experience in medical practice as a Medical Assistant or Medical Secretary preferred • Switchboard experience preferred Benefits • Medical, dental and vision insurance • Paid Time Off • 10 paid company holidays • Company-paid Life Insurance • Short Term and Long-Term disability insurances • Long Term Care insurance • Company-sponsored retirement program • Generous Paid Time Off • 10 Company-paid holidays • Other voluntary benefits Company Overview • NECS is providing patients and their doctors access to medical care across the spectrum of cancers. It was founded in 1967, and is headquartered in Scarborough, Maine, USA, with a workforce of 201-500 employees. Its website is Apply tot his job