[Remote] Wireless Device Account Manager

Note: The job is a remote job and is open to candidates in USA. Ten4 is a company focused on business communications, particularly in the wireless sector. They are seeking a Wireless Device Account Manager to review wireless invoices, provide cost-saving recommendations, and develop long-term relationships with clients in a remote setting. Responsibilities Download monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals Convert invoices into Excel templates using internal propriety software tool Prepare client audits and control reports by collecting, analyzing and summarizing the patterns and trends based on the compiled information Complete all monthly client audits by specific due date, preferably three (3) days prior Email monthly review audits to all clients by specific due date Identify and provide continuous monthly cost savings solutions to meet the client’s expectations and exceed them Identify opportunities for cost savings and customer service quality improvement Communicate in a timely manner to specific projects, tickets, and deliverables in accordance with internal SLA Resolve any issues that may arise and track all client specific processes Assist in the collection and documentation of client’s requirements and maintain the knowledge base to current standards Collaborate with various internal departments to ensure that all client requests, reports and tickets are fulfilled quickly and accurately Work closely with the help desk support specialists assigned to client accounts to identify any issues occurring or potential customer service enhancements Have at least 1 meeting weekly with help desk specialist(s) assigned to your account to review open tickets and issues Always accurately represent OpDecision and services in a professional manner Be the primary escalation point for issues for the help desk for your assigned customers Perform other duties as assigned Skills Bachelor's degree preferred One to three years of professional experience in roles with wireless carriers such as T-Mobile, AT&T or Verizon preferred Accountable, proactive and highly organized, with proven ability to juggle multiple accounts and tasks while maintaining sharp attention to detail Strong negotiation skills with ability to follow through on client contracts Capacity to work with limited supervision in the rapidly changing and fast-paced wireless industry Excellent communication skills both written and verbal along with strong interpersonal skills Customer-centric, consultative and a passion for excellence in sales and service Demonstrated ability to create and maintain a positive impression of OpDecision Strong customer service skills for dealing with different types of end users Critical thinking and problem-solving skills required Advanced proficiency with Microsoft Office Demonstrated ability to work independently and interact in a collaborative manner with other team members Must be authorized to work in the United States for any employer Must be able to read, write and speak English proficiently Benefits 4 weeks of PTO to start 8 paid company holidays An extra day of PTO for your birthday Great benefits package Company Overview Ten4 has been focused on business communications, specializing in designing & servicing the systems that you need to run your business. It was founded in 1997, and is headquartered in Baltimore, Maryland, USA, with a workforce of 51-200 employees. Its website is