**Senior Customer Experience Program Manager – Driving Customer Success with arenaflex**

At arenaflex, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Customer Experience Program Manager, you'll play a pivotal role in driving customer success by delivering actionable insights and exceptional experiences to our customers. If you're passionate about customer advocacy, data analysis, and program management, we invite you to join our team and make a significant impact on customer satisfaction. **About arenaflex** arenaflex is a leading provider of cloud services, and our mission is to empower every person and organization to achieve more. We're committed to innovation, collaboration, and a culture of inclusion, where everyone can thrive. Our customers stake their business and reputation on our cloud, and we're dedicated to providing them with world-class services to succeed. **Responsibilities** As a Senior Customer Experience Program Manager, you'll be a key contributor to our automation strategy, building systems and processes that simplify our triage and delivery of insights. Your areas of responsibility will include: * **Customer Insights Analysis**: Analyze evidence-based data and leverage insights to drive engineering alignment using Customer Stories & Reports that deliver an understanding around customer pain points, customer challenges, and competitive challenges related to quality and resiliency themes. * **Insights Reports**: Synthesize insight reports and communicate a comprehensive view of top customer pains quantified by return-on-investment implications to address systemic issues impacting customer experience. Collaborate with engineering product teams on a transparent and consistent process for acknowledging and responding to scenarios. * **Leverages Learnings**: Leverage learnings to build engineering-backed roadmaps for prioritized scenarios. * **Guidance for Additional Research**: Provide guidance for conducting additional research to address customer evidence gaps. Facilitate direct engagement with customers via online community engagement. * **Stakeholder Alignment**: Lead and orchestrate v-teams through a predictable and unified rhythm of business cadence. Coordinate feedback delivery and close the loop with Feedback partners on status of asks. * **Continuously Improve the Insights Program**: Gather feedback from stakeholders and customers to identify areas for improvement. Refine and iterate program processes, tools, and strategies based on data and feedback. **Embody our culture and values** At arenaflex, we're committed to a culture of innovation, collaboration, and inclusion. We value respect, integrity, and accountability, and we're dedicated to creating a workplace where everyone can thrive. If you share our values and are passionate about customer advocacy, data analysis, and program management, we invite you to join our team. **Qualifications** **Required Qualifications** * Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development * OR equivalent experience * 3+ years experience working on arenaflex cloud services * 3+ years experience working on data analysis * Proficient in orchestrating interactions with clients and guiding them through complex processes **Other Requirements** Ability to meet arenaflex, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: arenaflex Cloud Background Check: This position will be required to pass the arenaflex Cloud background check upon hire/transfer and every two years thereafter. **Preferred Qualifications** * Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development * OR equivalent experience * 6+ years experience working on data analysis * 5+ years customer-facing experience * Skilled communicator adept at engaging in technical discussions with stakeholders * Employs a systematic approach and understands process standardization **Compensation and Benefits** The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: **Equal Opportunity Employer** arenaflex is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. **How to Apply** If you're passionate about customer advocacy, data analysis, and program management, and you're looking for a challenging and rewarding role, we invite you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! For more such jobs, please click here: Apply for this job