Senior Director, Customer Operations Support and Strategic Business Development Leader at arenaflex

Introduction to arenaflex At arenaflex, we empower individuals to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, then join the arenaflex team. Job Overview We are seeking a highly experienced and strategic Senior Director, Customer Operations Support to lead a team of individuals in CS Operations Partner Development. The successful candidate will provide strategic recommendations to Senior Leadership on key business decisions and objectives by collecting and analyzing data to ensure programs are relevant, effective, and well-received. This role will lead the execution and follow-up of action items across the Senior Leadership team and will be responsible for executing on the outsource contract strategy, performing market analysis to find potential suppliers, and leading a project team in support of the workforce optimization strategy. Key Responsibilities Lead a team of individuals in CS Operations Partner Development and provide strategic recommendations to Senior Leadership on key business decisions and objectives Execute on the outsource contract strategy, including market analysis and vendor selection Lead a project team in support of the workforce optimization strategy, including new site launches, work movements, and closures Manage the invoice team to ensure timely processing and auditing of partner invoices, identifying cost-saving opportunities Collaborate with Corporate Security and arenaflex Internal Audit on the implementation of best practices and influence or execute the adoption of identified best practices to all partners Work with Threat Management and Learning Development on proactive Security training and communication awareness Present ideas and complex information to various levels, including C-suite, effectively Communicate scale and impacts of risk items to projects and execute mitigations Develop and draft external-facing documentation, ensuring adherence to all relevant legal and compliance standards Act as a strategic advisor to the executive team on operational discipline to facilitate growth and scaling of organizational functions Essential Qualifications Bachelor's degree or equivalent years of experience 8+ years of relevant experience 5+ years of people management and leadership experience Experience leading organizations of 50 employees or more Experience with outsourcing and vendor management Strong financial acumen and experience managing budgets Experience in Customer Facing Telecommunications, such as customer service, tech support, social media, or messaging Proven track record of engagement and influence with all levels of the organization, including senior VPs Preferred Qualifications Operations background is a plus Experience with Google Office Suite Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely Demonstrated organizational, interpersonal, and negotiation skills Experience collaborating across different functional areas Agile Certification Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including leadership development, technical skills training, and mentorship opportunities. Our employees have the opportunity to work on complex and challenging projects, and to collaborate with experienced professionals in their field. We also offer a range of benefits, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive work environment. We believe that diversity makes us stronger, and we are committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our employees are our greatest asset, and we are committed to supporting their well-being and success. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $169,000.00 to $314,000.00 annually, based on a full-time schedule. We also offer a range of benefits, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Our employees are also eligible for bonuses and other incentives, based on their performance and contributions to the company. Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, then we encourage you to apply for the Senior Director, Customer Operations Support position at arenaflex. This is a unique opportunity to join a dynamic and growing company, and to contribute to the success of our team. We look forward to hearing from you and exploring how you can help us achieve our goals. Apply for this job