**Senior Director, Customer Solutions – Driving Growth and Excellence in North America Operating Unit**

As a seasoned leader, you have the unique opportunity to join arenaflex as a Senior Director, Customer Solutions, where you will lead a high-performing team in delivering exceptional customer experiences and driving business growth across the North America Operating Unit (NAOU). This role is a critical part of arenaflex's strategy to become the Customer's Most Valued Supplier Partner, and we are seeking an exceptional individual who can bring their expertise, passion, and leadership skills to this position. **About arenaflex** arenaflex is a leading global beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a portfolio of iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, we have a diverse range of customers across various industries, from retail and grocery outlets to theme parks, movie theaters, and restaurants. Our purpose is to refresh the world and make a difference, and we strive to create a culture that is grounded in our company purpose, inclusive, and growth-oriented. **Key Responsibilities** As a Senior Director, Customer Solutions, you will be responsible for leading a team that serves as the supply chain single point of contact and strategic business partner for NAOU National Retail and arenaflex account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). Your key responsibilities will include: * Attracting and retaining a diverse and highly engaged team and developing direct reports on both professional and personal levels. * Working with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions. * Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans. * Engaging with bottlers & customers for continuous improvement related to On Shelf Availability. * Providing leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions. * Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market. * Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams. * Providing strategic direction and guidance to direct reports for performing their objectives, including: + Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex's value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects. **Essential Qualifications** * Bachelor's degree or equivalent. * 10 years of relevant work experience, including people management. * 5 years of supply chain and/or sales/field operations experience. **Preferred Qualifications** * MBA or equivalent. * 15+ years of relevant work experience. * 10+ years of supply chain and/or sales/field operations experience. **Growth Behaviors** * Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity. * Smart Risk: Makes bold decisions/recommendations. * Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas. * Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers. * Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace. * Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance. **Leadership Behaviors** * Be the Role Model. * Set the Agenda. * Help People be Their Best Selves. **What We Can Offer** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife, and Topo Chico. * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theaters, restaurants, and many more each day. **Compensation and Benefits** * Pay Range: $181,000 - $213,000. * Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. * A full range of medical, financial, and/or other benefits, dependent on the position, is offered. **Annual Incentive Reference Value Percentage** * 50. **Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.** **Long-term Incentive Reference Value Percentage** * 20. **Long-term Incentive reference value is a market-based competitive value for your role.** **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex. **Equal Opportunity Employer** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. **Apply Now** If you are a motivated and experienced leader who is passionate about driving growth and excellence in the supply chain, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job