Senior Full Stack Customer Success Manager for Small to Medium-Sized Businesses in the EMEA Region – Strategic Account Management and Revenue Growth

Welcome to blithequark: Unlocking Global Opportunities At blithequark, we are the pioneers of an all-in-one payroll and HR platform designed for global teams, aiming to unlock global opportunities for every individual, team, and business. Our platform seamlessly integrates HRIS, payroll, compliance, benefits, performance, and equipment management, supported by AI-powered tools and a fully owned payroll infrastructure. This enables us to support every type of worker in over 150 countries, helping businesses scale more intelligently, rapidly, and compliantly. About Us As one of the largest globally distributed companies, our team of over 6,000 individuals spans more than 100 countries, speaking 74 languages. We foster a connected and dynamic culture that drives continuous learning and innovation for our customers. Our mission is to create the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Join Our Success Story As the fastest-growing Software as a Service (SaaS) company in history, blithequark is revolutionizing how global talent connects with world-class companies, breaking down traditional barriers to hiring and career opportunities. We're not just building software; we're creating a better future for work. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people get paid and protected, no matter their location. Achievements and Recognition Our momentum is reflected in our numerous achievements and high customer satisfaction ratings. We've been recognized as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and have repeatedly been listed among Y Combinator’s top companies, all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple, and Google. Your Career at blithequark Your experience at blithequark will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 billion in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Job Summary In this dynamic role as a Senior Customer Success Manager for Small to Medium-Sized Businesses in the EMEA region, you will be the face and voice of blithequark for our clients, both internally and externally. Your primary responsibility will be to build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor, providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with blithequark, championing new products and capabilities to facilitate the expansion of each client's business with us. Key Responsibilities Develop and execute comprehensive account strategies for long-term success, focusing on a smaller number of high-value strategic accounts. Proactively identify risks and rally internal stakeholders to address customer issues in a timely manner, optimizing customer sentiment. Build relationships with senior stakeholders, develop a deep understanding of the customer's business, hiring plans, and success outcomes, and put a success plan in place to maximize the customer's experience. Host regular business reviews to assess the partnership and identify areas for improvement. Be the voice of the customer by collecting product and operational feedback, prioritizing requirements based on risk, urgency, and revenue impact, and project managing internal stakeholders to deliver priority items in a timely manner. Provide a high-quality experience to our customers on a day-to-day basis and coordinate with internal stakeholders to ensure timely responses and completion of customer requests. Drive the adoption of platform features that will lead to a better customer experience and better retention. Qualifications To be successful in this role, you should have: A minimum of 6+ years of relevant work experience, including client-facing experience. Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity. Proven ability to build relationships and remain calm and collected when facing crises or criticism. Quantitatively inclined and data savvy, with the ability to draw insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations. A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and thrives in roles requiring a high degree of responsibility. A solid track record of achievement, such as success in a top-tier company, delivery of quantifiable business impact, or assumption of responsibilities. A strong analytical foundation with the ability to manipulate and synthesize data. Natural curiosity and a desire to make an impact. Skills and Competencies The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and build strong relationships with clients and stakeholders. You should be strategic, proactive, and results-driven, with a strong focus on customer success and revenue growth. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. You will have access to training and development programs, mentorship opportunities, and a culture that encourages continuous learning and innovation. Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your goals. Work Environment and Company Culture Our work environment is dynamic, collaborative, and fast-paced. We value diversity, inclusivity, and accessibility, and we are committed to creating a workplace that reflects these values. Our team is passionate, driven, and dedicated to making a difference in the lives of our customers and the global community. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, stock grant opportunities, and additional perks and benefits based on your employment status and location. You will also have the flexibility of remote work, including optional WeWork access, and a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Conclusion If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Full Stack Customer Success Manager position at blithequark. This is an exciting opportunity to join a fast-growing and innovative company, and to be part of a team that is shaping the future of work. We look forward to hearing from you and exploring how you can contribute to our success. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, to our website. We will review all applications and contact selected candidates to discuss the opportunity further. Thank you for considering blithequark as your next career step. Diversity and Inclusion At blithequark, we are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, or maternity, or other applicable legally protected characteristics. We are committed to creating a workplace that is inclusive and accessible to all, and we look forward to receiving applications from talented individuals who share our values and are passionate about making a difference. Apply for this job