Senior Manager - Digital Analytics and Customer Insights Leader for Strategic Growth and Innovation

Introduction to arenaflex At arenaflex, we believe that with the right support, individuals and businesses can achieve remarkable progress. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and inclusivity. We strive to create a work environment where everyone feels seen, heard, and valued, and where you can grow and thrive in your career. About the Global Digital Customer Experience Organization The Global Digital Customer Experience (DCX) organization is a key area of focus for growth within arenaflex, with significant investment in transforming and optimizing our digital proposition and capabilities. Our digital customer experience is crucial to driving direct revenue, cost savings, and overall customer engagement, loyalty, and satisfaction. As a Senior Manager in this organization, you will play a critical role in shaping the continued strategy for the Digital Customer Experience team by analyzing customer engagement and measuring performance through digital analytics tools. Job Overview We are seeking an experienced Senior Manager to lead our Digital Analytics and Customer Insights team. As a Senior Manager, you will be responsible for driving strategic initiatives by providing insightful and critical business insights to Senior Leadership on a regular basis. You will lead a team of two full-time direct reports, one focused on Digital Analytics and the other on gathering Customer Insights through internal and external qualitative and quantitative research. Key Responsibilities Drive improvements in the customer journey by gathering and analyzing customer feedback and website/marketing metrics, and share key learnings with the Product, Technology, Marketing, and Partnerships teams as well as Senior Leadership. Manage and optimize the use of onsite analytics tools, primarily Adobe Analytics. Define and direct the website's test and learn strategy, with a focus on A/B testing, to evaluate the performance of new features and functionality on the website. Play an ongoing role as the point-person for ad hoc business analysis, including evaluating continuous enhancements, measuring the impact of marketing campaigns, interpreting customer sentiment, and more. Create impactful reports, dashboards, and decks, and confidently communicate/present to audiences at all levels of the business. Required Qualifications and Qualities To be successful in this role, you must have: A well-developed analytical skill set and excellent problem-solving skills, with proficiency in Excel. Experience with Adobe Analytics is strongly preferred. Ability to manage and prioritize multiple activities, workloads, and objectives. Proven track record of driving results in a fast-paced, multi-dimensional environment. Effective interpersonal, communication, and presentation skills. Ability to develop and maintain collaborative relationships with product, marketing, and technology partners. What We Offer At arenaflex, we prioritize the well-being and growth of our colleagues. We offer a range of benefits, including: Competitive base salaries and bonus incentives. 6% Company Match on retirement savings plan. Free financial coaching and financial well-being support. Comprehensive medical, dental, vision, life insurance, and disability benefits. Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Career Growth and Development At arenaflex, we are committed to helping you grow and develop in your career. We offer a range of training and development opportunities, including mentorship programs, leadership development, and skills training. Our goal is to help you create a career journey that is unique and meaningful to you, with opportunities for advancement and professional growth. Work Environment and Company Culture At arenaflex, we strive to create a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working arrangements to help you achieve your personal and professional goals. Our company culture is built on values of integrity, respect, and teamwork, and we are committed to creating a workplace where everyone feels valued and supported. How to Apply If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Conclusion At arenaflex, we are committed to backing our colleagues and customers every step of the way. We believe in the power of progress and the importance of creating a work environment that is inclusive, supportive, and empowering. If you are looking for a new challenge and an opportunity to grow and develop in your career, we encourage you to join our team. Apply now to become a part of the arenaflex community and help us lead the way in creating the world's best customer experience. Apply for this job