Senior Manager, Process Improvement

Job Description: • Lead and support process and performance improvement projects within the Specialty Pharmacy • Conduct deep business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance • Help define and implement the process improvement program from the ground up, including educating others across the organization • Execute strategic process improvement projects using lean six sigma tools and methodologies • Educate and mentor colleagues on process improvement tools and methodologies • Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement • Identify process improvement opportunities and deliver solutions in collaboration with business partners targeting improved customer experience, operational efficiencies, bolthires avoidance, revenue and EBIT growth • Facilitate onsite sessions to deep dive into various areas of opportunity with cross-functional teams (travel required periodically) Requirements: • 8-10 years of robust experience with process improvement efforts • Expertise in process improvement tools and methodologies (Six Sigma, DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc.) • Experience advancing organizational process maturity through design for six sigma and/or other methodologies such as CMMI • Proven experience leading operational improvement efforts, including project management • Ability to process and synthesize quantitative and qualitative data to derive actionable solutions • Advanced data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets • Demonstrated facilitation skills • Excellent presentation and communication skills, including aptitude for writing, fact gathering, and analysis • Ability to meet deadlines and satisfy customers with multiple conflicting priorities • Ability to effectively interact one-on-one with all levels of management • Prior experience leading and developing cross-functional teams • Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement • Demonstrate flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-bolthires programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address various needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and more depending on eligibility Apply tot his job Apply tot his job