**Senior Product Manager - Customer Experience - Remote at blithequark**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where innovation and collaboration drive success? If so, we invite you to join blithequark as a Senior Product Manager - Customer Experience, where you'll play a critical role in shaping the future of our products and services. **About blithequark** blithequark is a leading innovator in the industry, dedicated to empowering individuals and organizations to achieve their full potential. Our mission is to create products and services that inspire, educate, and delight our customers. We're a remote-first company, with a global team of talented professionals who share a passion for collaboration, innovation, and customer-centricity. **Job Summary** As a Senior Product Manager - Customer Experience at blithequart, you'll be responsible for leading the development of our products and services, with a focus on delivering exceptional customer experiences. You'll work closely with cross-functional teams, including engineering, design, and business partners, to identify market needs and develop innovative solutions that drive business value. Your expertise will be essential in shaping our product strategy, prioritizing features, and ensuring that our products meet the highest standards of quality and customer satisfaction. **Key Responsibilities** Your role will involve a combination of strategic planning, delivery and execution, and people management. Key responsibilities include: ### Strategy & Planning (50%) * **Empathize with and understand end-user needs**: Use your expertise to determine the fastest path to deliver value to our customers. * **Translate business goals and end-user needs into product strategy**: Communicate direction and product priorities to the development team, other matrixed teams, and third-party partners. * **Identify goals, metrics, and analytics to determine product value**: Continually make recommendations and refinements to the product backlog based on learnings. * **Manage and groom the product backlog**: Make future decisions based on the value that will be delivered. * **Partner with Finance to understand financial needs**: Assist in the creation of business plans for new opportunities. * **Monitor research and the competitive landscape**: Recommend the best solutions and ensure that products remain or become best in class. * **Ensure that product directions balance user needs and business goals**: Drive sales, improve efficiency, and enhance customer satisfaction. ### Delivery & Execution (20%) * **Formulate, test, and refine assumptions and hypotheses**: Conduct user research and testing to understand needs. * **Document, review, and ensure quality and change control standards**: Create, prioritize, and accept user stories; incorporate them into release planning. * **Make product decisions that drive value**: Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. * **Participate in standups, iteration planning sessions, product demos, and retrospectives**: Condense complex technical concepts into non-technical language for stakeholders. ### People (30%) * **Foster collaboration with team members**: Drive value and identify and resolve impediments. * **Act as a proponent of modern software development practices**: Advocate for the end-user and stakeholder by becoming associated with the product. * **Work with the product team to continuously assess progress**: Disseminate lessons learned and understand next steps. * **Manage cross-functional team and stakeholder expectations**: Execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience. * **Guide more junior team members in strategy, alignment, analysis, and execution tasks**: Participate in learning activities around modern software design and development core practices (communities of practice). **Requirements** To succeed in this role, you'll need: * **3-6 years of relevant work experience**: Experience working as a Product Manager in a modern software development-based enterprise environment. * **Experience with modern software development product management practices**: Agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment. * **Proficiency in working in a fast-paced, fluid environment**: Priorities shift on a regular basis. * **Proficiency in communicating with and influencing functional and technical team members**: At all levels in the organization. * **Proficiency in working as part of a collaborative, cross-functional, modern software design and development team**: Creating, prioritizing, and accepting user stories; conducting user research and testing to understand needs. * **Proficiency in identifying goals, metrics, and analytics to measure product value**: Conducting competitive research and analysis. * **Experience guiding more junior team members through Product Management fundamentals**: In a professional setting. **Education** * **Bachelor's degree or equivalent degree in a field of study related to the job**: The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Competencies** * **Balances Stakeholders**: Anticipating and balancing the needs of multiple stakeholders. * **Business Insight**: Applying knowledge of business and the marketplace to advance the organization's goals. * **Collaborates**: Building partnerships and working collaboratively with others to meet shared objectives. * **Communicates Effectively**: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. * **Cultivates Innovation**: Creating new and better ways for the organization to be successful. * **Customer Focus**: Building strong customer relationships and delivering customer-centric solutions. * **Drives Vision and Purpose**: Painting a compelling picture of the vision and strategy that motivates others to action. * **Interpersonal Savvy**: Relating openly and comfortably with diverse groups of people. * **Manages Complexity**: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * **Nimble Learning**: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. * **Organizational Savvy**: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * **Situational Adaptability**: Adapting approach and demeanor in real time to match the shifting demands of different situations. * **Empathy**: Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution. **What We Offer** As a Senior Product Manager - Customer Experience at blithequark, you'll enjoy a competitive compensation package, including: * **Competitive salary**: Based on your experience and qualifications. * **Benefits package**: Including health, dental, and vision insurance, 401(k) matching, and paid time off. * **Professional development opportunities**: Training, mentorship, and career growth opportunities. * **Flexible work arrangements**: Remote work options and flexible hours. * **Collaborative work environment**: A dynamic, supportive team that values innovation and customer-centricity. **How to Apply** If you're a motivated, customer-focused product management professional with a passion for innovation and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. The application window is anticipated to be closed on September 11, 2024. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Disclaimer** blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice. Apply for this job