Senior Researcher, Product Experience (TV)

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Our Product Consumer Insights team uncovers the evolving needs of our members, generating insights at each step of their product experience to drive more business impact and member joy. This Senior Researcher role supports the TV experience, the platform of central importance to how members enjoy Netflix, ultimately supporting our mission to make Netflix the most loved and valued entertainment company in the world. This is an opportunity to lead innovative research with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams who are passionate about delivering the most engaging, innovative, and inclusive experiences. Working Model: This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations. What You Will Do: Identify, prioritize, and lead research roadmaps that generate insights to inform product strategies across the company. Partner with cross-functional teams across Product, Design, Data Science, Engineering, Content, Product Marketing, and Communications to proactively develop research initiatives. Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences around the world. Identify best practices in existing and emerging research methodologies. About You: 7+ yrs of experience in product research and/or user experience (UX) research, with particular expertise and hands-on experience leading end-to-end research studies. A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings. Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company. Passionate about translating findings into actionable strategic business recommendations. An advanced degree in psychology, social sciences, or a related field is preferred but not required. Global research experience is highly preferred but not required. Experience in TV UI/UX is preferred but not required. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story. Apply tot his job