Senior Systems Engineer (Remote Eligible)
About the position The Senior Systems Engineer at Smartsheet is responsible for designing and implementing scalable and reliable SaaS and on-premises technologies. This role requires a strong technical background and exceptional customer service skills, focusing on operational excellence and supporting the growth of junior IT staff. The position can be performed remotely or from the company's offices in Bellevue, WA, or Boston, MA. Responsibilities • Lead the planning and deployment of SaaS and on-premises infrastructure. • Administer and implement IaaS, SaaS platforms, and security tools including Crowdstrike, Rapid7, Trend Micro, Tenable, and Wiz. • Support and maintain Windows and Linux server environments. • Oversee Windows and Mac Desktop Engineering. • Provide support for existing SaaS products as the user base expands. • Deliver advanced systems support to Service Desk teams, including problem resolution and mentoring. • Foster the growth and development of junior IT staff by providing guidance, mentorship, and knowledge sharing. • Conduct technical investigations to identify and resolve system issues. • Monitor and manage system usage to align with growth requirements. • Collaborate with Compliance/Security teams to prevent and address suspicious activity. • Participate in a rotational on-call support schedule for corporate infrastructure. Requirements • 6+ years of experience as a Systems Engineer in production Windows and Linux environments. • Expertise in Active Directory, IAM processes, and SSO tools such as OKTA. • Advanced knowledge of AWS, Azure, and GCP cloud platforms. • Experience with Crowdstrike, Rapid7, Trend Micro, Tenable, and Wiz. • Familiarity with compliance standards like SOX, HIPAA, or PCI; AWS GovCloud IL 4 experience preferred. • Proficiency in scripting with PowerShell or similar languages. • Solid understanding of networking protocols, firewalls, VPNs, routing, and switching. • Knowledge of ITIL framework and best practices of IT Service Management. • Availability for occasional off-hours support and ability to lift up to 50 pounds. Benefits • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • Stock - Restricted Stock Units (RSUs) for eligible roles • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Apply tot his job