Solutions Engineer
GumGum is a contextual-first technology leader transforming digital advertising with AI-powered solutions. They are seeking an Ad Platform Solutions Engineer I to support the North America Publisher Success team by resolving technical publisher issues and providing pre-sale technical support to the Publisher Partnerships team. Responsibilities Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies Provide pre-sale technical support to the North America Publisher Partnerships team Leading technical publisher calls for publisher onboarding and troubleshooting Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue Develop best practice documentation and educational materials for the team Resolve discrepancies using data analysis and technical expertise Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication Skills Bachelor's Degree or similar educational certification 1-2 years of experience in technical support and troubleshooting Experience working in AdTech industry strongly preferred Experience working for or with Supply Side Platforms (SSPs) is strong preferred Experience working in Connected TV (CTV) space preferred Experienced with Web Developer Tools Basic HTML, CSS, and JavaScript understanding Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic) Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js) Ability to explain technical concepts to non-technical audiences Excellent presentation skills and confidence when presenting to clients or an internal stakeholder Detail-oriented, solution-focused, resourceful, and independent Eagerly pursue new knowledge, solutions, and methods within their domain Benefits Employer-matched 401(k) retirement plan Participation in a bonus, commission, or stock incentive program Company Overview GumGum is an Artificial Intelligence company that uses machine learning to extract value from digital content. It was founded in 2008, and is headquartered in Santa Monica, California, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship GumGum has a track record of offering H1B sponsorships, with 9 in 2025, 13 in 2024, 6 in 2023, 15 in 2022, 15 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.