Sr Engr Spec-Tech Proj Mgmt
About the position Responsibilities • Analyze, aggregate, and consolidate MSLC billing into a single monthly invoice. • Support all MSLC fiscal reporting requirements, including generating custom reports. • Manage outstanding receivables and AR analysis. • Work with internal teams to fulfill MSLC invoicing requirements and remediate any fiscal/reporting issues. • Review MSLC billing regularly with the customer. • Provide post-sales support and maintain positive client relationships. • Analyze and resolve customer issues and problems. • Proactively monitor KPIs and implement action plans to maintain service levels. • Provide financial support and optimize billing account strategy to align with contractual commitments and SLAs. • Drive projects and tasks to successful and timely completion. • Monitor and track project milestones and deliverables. • Oversee change management, ensuring all changes are documented and communicated. • Record, manage, and escalate service problems. • Analyze service trends to prevent future incidents and perform root cause analysis to resolve existing issues. • Assist customers in accessing asset information. • Maintain inventory of all products and track product support life cycle. • Manage vendor relationships and track contractual obligations. • Develop and maintain billing flow hierarchies. • Perform customer-specific audits on billing data. • Research and resolve billing discrepancies and disputes. • Provide financial service management reports. • Monitor customer contractual commitments and issuing penalties as needed. • Track, calculate, and communicate customer credits. • Collaborate with internal departments on customer-specific billing. • Provide standard monthly reports and ad hoc reports. • Monitor metrics to ensure goals and objectives are met and exceeded. Requirements • Bachelor's degree. • 3+ years of client-facing service management or lifecycle program/project management experience. • Extensive knowledge of telecommunications systems and processes. • Good customer speaking/relationship skills and strong knowledge of Excel, and other Microsoft systems. • Telecommunications service management industry experience (billing, compliance, reporting, or program management). Nice-to-haves • Masters degree. • Strong core network knowledge - Internet and MPLS, WAN Optimization. • Documentation skills: Visio, G-Suite, MS Office suite. • Prior Public Sector Service Management / Customer Operations experience. • Prior Verizon Wireline Operations/Customer Service experience. • Strong Knowledge of TDM and IP Networking and Voice systems (Ethernet, Centrex, POTS, VOIP, DIA, UC). Benefits • Health and wellness benefits. • Short term incentives. • 401(k) Savings Plan. • Stock incentive programs. • Paid time off. • Parental leave. • Adoption assistance. • Tuition assistance. • Other incentives. Apply tot his job