Strategic Account Manager

eClinicalWorks is a leader in healthcare IT, providing cloud-based EHR/PRM solutions. The Strategic Account Manager will act as a focal point for client relationships, ensuring the healthcare IT platform is current and managing client satisfaction and retention. Responsibilities Initiate and manage project plans for upgrading eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug Ensuring clients are on the latest versions of eClinicalWorks and healow Product suite, and components such as Database, Tomcat, Drug Manage assigned client/s accounts, and act as a backup - as needed Maintain product (eClinicalWorks & healow product suite) knowledge and demonstrate product (eClinicalWorks & healow product suite) knowledge to clients Keeping abreast of Healthcare IT Industry knowledge Responsible for on-site client visits or conferences, if applicable Report any incidents related to HIPAA, Patient Safety, Regulatory and Certification, Security & Privacy instances on a timely basis Record and respond timely to client feedback Plan deployment of any critical patient safety or regulatory patches Complete and maintain all patient safety, regulatory and compliance trainings on time Completion of all required SAM Department trainings Reviewing and actioning the feedback received from customers through PSR - (Periodic Service Review), as applicable Perform other duties as assigned Skills Bachelor's Degree required 1 year of client management experience 1 year of conflict management experience Ability to travel up to 20% of the time Adheres to all company policies and mandatory compliance protocols as required by eCW Strategic thinking and planning Critical and analytical thinking skills Effective Management and Delegation Ability to identify operational problems and drive monitoring, alerting and solutions to include recovery and procedures Ability to multi-task Planning, Forecasting, Tools and Time Management Skills Ability to provide timely and constructive feedback and evaluation on projects Project Management skills Effective communication skills - Oral and Written Good presentation skills Conflict Management Skills (External/Internal) Basic understanding of operating systems platforms and connectivity tools such as LogMeIn, webbed, zoom, MS Teams Basic knowledge of technology components such as - Java/Tomcat structure and databases Effective Problem-Solving Skills Ability to identify risks and gaps along with mitigation plan Knowledge and effective understanding of tools such as JIRA and Microsoft Office Suite Ability to adapt to new processes and technologies Master's Degree preferred Benefits Eighteen days of Paid Time Off per year which scales based on tenure Nine Paid Holidays and one Floating Holiday Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment 401(k) plan with a Company safe harbor contribution Flexible Spending Account for Health Care and Dependent Care for eligible employees Limited personal leave Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment Annual discretionary bonus for eligible employees Company Overview eClinicalWorks provides ambulatory clinical information systems such as electronic medical records systems and community applications. It was founded in 1999, and is headquartered in Westborough, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship eClinicalWorks has a track record of offering H1B sponsorships, with 158 in 2025, 99 in 2024, 121 in 2023, 158 in 2022, 183 in 2021, 218 in 2020. Please note that this does not guarantee sponsorship for this specific role.