Systems Engineer, IT
Job Description: • Support Johns Hopkins University and Medicine for all affiliations (faculty, staff, students, administrative departments) for enterprise email and related infrastructure • Design complex infrastructure and email-related solutions that conform to institutional policies and best practices • Install, configure, and maintain complex server hardware, operating systems, and infrastructure applications on Windows and Linux • Implement and manage system backups, archives, and recovery processes • Provide complex server-level administration, monitoring, tuning, maintenance, upgrades, patches, and incident response • Develop complex scripts and automation to improve systems management and service processes • Perform complex system software upgrades including planning, testing, and coordination • Design and integrate security authorization and access control; audit user access and authorization • Generate and maintain system-specific performance, integrity, and capacity reports • Participate in project collaboration and full project lifecycle: change management, RFP development, vendor evaluation, testing, and documentation • Lead and support email-related projects: migrations, upgrades, integrations; develop documentation, diagrams, SOPs, and training for junior staff • Provide some ticket-based support and input for internal roadmap planning and infrastructure decisions Requirements: • Bachelor's Degree • Four years related experience • Additional education may substitute for required experience; additional related experience may substitute for required education per JHU equivalency formula • In-depth knowledge of email technologies: JH Email Gateway (Cisco IronPorts), Listserv (Sympa), Microsoft Exchange • Experience with Windows and Linux server environments • Advanced skills in Automation, Cloud Migration, Directory Services, Operating Software, Scripting, Systems Analysis, Systems Configuration, Systems Design, Systems Integration, Systems Engineering • Server administration: installation, configuration, backups, upgrades, patching, monitoring, tuning, and recoveries • Ability to develop complex scripts and automation for systems management • Experience with change management, vendor evaluation/RFP processes, and project lifecycle participation • Understanding of IT security principles, access control, and authorization auditing • Ability to author documentation, diagrams, SOPs, and training materials • Pre-employment background check required • Johns Hopkins requires seasonal flu vaccine; exceptions possible for religious/medical reasons Benefits: • Total Rewards package supporting employees' health, life, career and retirement • Health, life, and retirement benefits (see • Professional development and career support • Remote work (Location: Remote) • Occupational Health: required vaccinations provided at no cost Apply tot his job