Technical Customer Care Specialist I - Remote Call Center Representative - Dealertrack Customer Care Team

Join the Cox Automotive Family and Be a Force for Good in the World At Cox Automotive, we're passionate about creating a better future for everyone. Our award-winning workplace culture is built on a foundation of inclusion, kindness, and a commitment to making a positive impact. We're excited to welcome a new team member to our Dealertrack Customer Care team as a Technical Customer Care Specialist I. If you're a customer-focused and growth-oriented individual looking for a new challenge, we want to hear from you! About the Role As a Technical Customer Care Specialist I, you'll play a critical role in delivering exceptional customer experiences and providing technical support for our Dealertrack family of products. This is a remote call center position, and we're open to candidates from all over the United States. You'll work Monday through Saturday, between 7 AM and 7 PM, in the Central Time Zone. If you're a motivated and customer-focused individual looking for a new opportunity, keep reading to learn more! Key Responsibilities Customer Support : Respond to routine customer questions relating to product usage and technical support issues for the Dealertrack family of products. Product Expertise : Develop and maintain expert-level knowledge of MotoSnap Solutions and Products, as well as technical expertise in Dealertrack products and related devices and platforms. CRM Management : Accurately log all customer information in our CRM customer ticketing system. Service Level Agreements : Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure. Follow-up Skills : Develop strong follow-up skills to ensure timely resolution of customer issues. Multitasking : Handle and respond to multiple open issues simultaneously while maintaining productivity and timeliness. Independent Work : Work independently with little direction and multitask while handling various tickets at once. Communication : Facilitate communication from the Support Team to other departments as needed to complete cases. Essential Qualifications Minimum Requirements Education : High School Diploma or GED. Experience : Generally, less than 2 years of experience in a related field. Flexibility : Must be flexible to work any shift during business hours, currently Monday - Saturday, 7 AM - 7 PM (hours subject to change to meet business needs). Preferred Qualifications Technical Background : Technical background preferred. Associates Degree or Technical Certification : Associates Degree or Technical Certification required or equivalent work experience. Computer Applications : Knowledge of various computer applications, including experience with business support applications such as MS Office (Word, PowerPoint, and Excel). Communication Skills : Excellent oral and written communication skills. Team Experience : Experience working in a team environment and assisting others. Typing Speed : Ability to type 40+ WPM. Follow-up/Follow-through Skills : Strong follow-up and follow-through skills. Multitasking : Ability to handle and respond to multiple open issues simultaneously while maintaining productivity and timeliness. What We Offer At Cox Automotive, we're committed to creating a workplace culture that's inclusive, supportive, and rewarding. Here are just a few benefits of joining our team: Competitive Compensation : We offer competitive salaries and benefits packages to support your financial well-being. Opportunities for Growth : We're committed to helping our team members grow and develop their skills through training, mentorship, and career advancement opportunities. Flexible Work Arrangements : We offer flexible work arrangements, including remote work options, to support your work-life balance. Recognition and Rewards : We recognize and reward our team members for their contributions and achievements. Diverse and Inclusive Culture : We're committed to creating a diverse and inclusive workplace culture that values and respects all employees. Why Join Us? At Cox Automotive, we're passionate about making a positive impact in the world. By joining our team, you'll be part of a organization that's committed to: Creating a Better Future : We're working to create a better future for everyone, through our innovative solutions and services. Putting People First : We put people first in everything we do, from our customers to our employees. Embracing Inclusion and Kindness : We're committed to creating a workplace culture that's inclusive, kind, and respectful. How to Apply If you're excited about joining our team as a Technical Customer Care Specialist I, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn more about you and discuss this opportunity further. Conclusion As a Technical Customer Care Specialist I, you'll play a critical role in delivering exceptional customer experiences and providing technical support for our Dealertrack family of products. With a competitive salary and benefits package, opportunities for growth and development, and a workplace culture that's inclusive and supportive, this is an exciting opportunity to join our team. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today! Apply for this job