Technical Customer Care Specialist II - Inventory Support for Cox Automotive's Dealer Network

Join Cox Automotive as a Technical Customer Care Specialist II and Drive Success in the Automotive Industry Cox Automotive is a leading provider of innovative automotive services and technologies, revolutionizing the way vehicles are bought, sold, and owned. As a key player in the industry, we're committed to delivering exceptional customer experiences and driving business growth through our cutting-edge solutions. We're now seeking a highly skilled Technical Customer Care Specialist II to join our team and provide top-notch technical support to our internal and external customers. About the Role As a Technical Customer Care Specialist II, you'll be the go-to expert for resolving technical issues related to vehicle inventory processes and customer support issues. Your primary focus will be on delivering proactive, knowledgeable, and results-driven service to our dealers, sales teams, third-party vendors, and other stakeholders. You'll work closely with our 200+ third-party data vendors to troubleshoot and resolve inventory issues, ensuring seamless data flow and high-quality listings on Autotrader.com and other Cox Automotive sites. Key Responsibilities Daily Communication : Engage with internal and external customers through various channels, providing timely and effective solutions to their technical issues. Troubleshooting/Problem Solving : Utilize your technical expertise to resolve complex inventory-related issues, striving for first-call resolution whenever possible. Order Fulfillment : Manage dealer contracts through the inventory process, collaborating with third-party source vendors to set up initial inventory feeds. Back to Sales Process : Review resolved requests, verify the validity of resolutions, and troubleshoot further if necessary. Multi-tasking : Leverage multiple systems, including Homenet, Dataload, and Salesforce, to efficiently resolve issues and complete tasks. Reporting : Distribute necessary reports to dealers, sales teams, and other internal stakeholders as required. Working Across Teams : Foster partnerships with various Cox Automotive teams, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales. Product Knowledge : Develop and maintain a deep understanding of Cox Automotive's products, data load processes, and Dealer Management Systems. Change Management : Demonstrate flexibility and adaptability in response to changing duties, responsibilities, and company evolution. Decision Making : Exercise sound judgment and effective troubleshooting processes to arrive at informed decisions. Project SME : Serve as a Subject Matter Expert on special projects as needed, providing expertise and guidance. Essential Qualifications To succeed in this role, you'll need: A High School Diploma/GED and 3 years of experience in a related field (or a combination of education and experience that meets the equivalent requirements). The ability to work in a fast-paced, deadline-oriented environment with strong attention to detail. Proficiency in MS Outlook, Word, Excel, and PowerPoint. Strong interpersonal and communication skills, with the ability to work effectively with cross-functional teams. A customer-centric approach, with a proven track record of delivering exceptional service. Technical aptitude and troubleshooting experience, with the ability to learn quickly and retain knowledge. The ability to work independently and as part of a team-based environment. Flexibility to accommodate rotating Saturdays and overtime as needed. Preferred Qualifications While not mandatory, the following qualifications can give you a competitive edge: Experience with UNIX, SQL, and FTP. Background in database support. Knowledge of the automotive industry. Previous experience in a Technical Help Desk or Sales Support environment. Bilingual skills. Career Growth and Learning Benefits At Cox Automotive, we're committed to helping you grow professionally and develop new skills. As a Technical Customer Care Specialist II, you'll have opportunities to: Expand your technical expertise and stay up-to-date with industry trends. Develop strong relationships with internal and external stakeholders. Take on additional responsibilities and contribute to special projects. Enhance your problem-solving and critical thinking skills. Work Environment and Company Culture Cox Automotive is a dynamic and inclusive workplace that values diversity, equity, and inclusion. As a member of our team, you'll enjoy: A collaborative and fast-paced work environment. Opportunities for professional growth and development. A culture that prioritizes customer satisfaction and innovation. A comprehensive benefits package and competitive compensation. Compensation and Benefits We offer a competitive compensation package and a range of benefits, including: A salary commensurate with your experience and qualifications. A comprehensive benefits package, including medical, dental, and vision coverage. Opportunities for professional development and growth. A dynamic and supportive work environment. Ready to Drive Your Career Forward? If you're a motivated and customer-focused professional with a passion for technical support, we encourage you to apply for this exciting opportunity. As a Technical Customer Care Specialist II at Cox Automotive, you'll play a critical role in delivering exceptional customer experiences and driving business success. Join our team and take the first step towards a rewarding and challenging career. Don't miss this chance to join our team and drive your career forward! Apply now and become a part of Cox Automotive's dynamic and innovative environment. Apply for this job