**Technical Customer Experience Representative – Hybrid Work Model at blithequark**

Are you a customer-centric, tech-savvy individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking a highly motivated Technical Customer Experience Representative to join our team in Richmond, VA. As a key member of our customer support team, you will play a vital role in ensuring our customers receive top-notch service and support, every time. **About blithequark** blithequark is a high-tech home security company that's dedicated to protecting the lives and homes of our customers. We're a company that values collaboration, innovation, and growth, and we're passionate about creating a culture that supports the careers and well-being of our employees. Our hybrid work model allows our teams to split their time between our office and home, giving you the flexibility to work in a way that suits you best. **Why Join blithequark?** We're a rapidly growing company that's committed to making a difference in the lives of our customers. We're looking for talented, motivated individuals who share our values and are eager to contribute to our mission. As a Technical Customer Experience Representative, you'll have the opportunity to: * Work in a dynamic, fast-paced environment where no two days are the same * Collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences * Develop your skills and expertise in a supportive, growth-oriented environment * Enjoy a competitive salary and benefits package, including medical, dental, and vision benefits, as well as a matching 401(k) plan * Participate in our employee referral program and earn rewards for referring friends and family * Enjoy a fun, relaxed work environment with regular team-building activities and social events **Primary Responsibilities** As a Technical Customer Experience Representative, you will be responsible for: * Responding promptly, courteously, and knowledgeably to technical support inquiries from customers * Providing top-tier support to all customers with a goal of first call resolution * Educating customers on system installation and use, and assisting in troubleshooting * Utilizing prior customer support experience to enable customer success and happiness * Using problem-solving skills to solve customer issues and address concerns * Making outbound calls to current customers to address issues, when needed **What You'll Bring** To be successful in this role, you'll need to bring: * Proven success in a phone-based customer service or call center position * Ability to understand and determine root causes to customer issues * Comfort with technology and ability to provide technical assistance for consumer electronics * Proven record of outstanding attendance and timeliness in a structured environment * Strong work ethic and the drive to contribute to company goals * Clear and effective phone communication skills to ensure all customer issues are resolved * Ability to work independently and in a team setting * Ability to prioritize in a fast-paced environment and excellent time management skills * Positive, can-do attitude and eager for continuous improvement * Strong commitment to customer happiness and satisfaction **Certification Requirements** As a Technical Customer Experience Representative, you'll be required to obtain certification as an electronic security employee, which involves submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search. **Perks and Benefits** As a member of our team, you'll enjoy a range of perks and benefits, including: * Shift differential for nights and weekends * Opportunities for career progression * Medical, dental, and vision benefits starting day one * Matching 401(k) plan up to 4% * Holiday pay * Paid time off * Team-building activities * #BagelThursdays * Employee referral programs with rewards **Our Values** At blithequark, we're committed to a set of core values that guide everything we do. These values include: * Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them. * Aim High: Always challenging oneself and others to raise the bar. * No Ego: "No job too small" attitude, and open, inclusive, and humble style. * One Team: Highly collaborative approach to achieving success. * Lift As We Climb: A track record of investing in developing others and helping others succeed. * Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment. **Equal Opportunity Employer** blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We're committed to full support of qualified individuals in hiring and employment, and we'll work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. **How to Apply** If you're a motivated, customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Technical Customer Experience Representative and take the first step towards a rewarding career with blithequark. Apply Now! Apply for this job