Technical Support Specialist - Aerial Equipment
About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Technical Support Specialist will support internal and external customers via phone, email, face to face, and other media communication. The primary objective of this role is to assist in the repair and provide guidance on the overhaul of all segment equipment in the field through the contact center. This position is the supporting position to customers to increase their return on investment. YOUR IMPACT These duties are not meant to be all-inclusive and other duties may be assigned. • Troubleshoot the root cause of technical issues on various product equipment and identify the necessary actions to resolve issues. • Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication. • Participate in New Product Development (NPD) teams as a service representative and engineering change notice review. • Communicate all service related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other technical support team members. • Review current processes that involve documentation and work performance, segment programs and systems that pertain to troubleshooting and diagnosing. • Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products. • Coordinate and schedule team meetings to review department communications, policies, and procedures as needed. MINIMUM QUALIFICATIONS • High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area. STANDOUT QUALIFICATIONS • Experience with contact center or hands on equipment repair work. • Experience in troubleshooting manufacturing equipment. • Proficient problem solving capabilities. • Skilled in verbal and written communication. • Detail oriented. WHY JLG, AN OSHKOSH COMPANY? Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the 15k+ team members around the world who embody them. We put people first. We do the right thing. We persevere. We are better together. Pay Range: $57,600.00 - $90,400.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success. Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected]. Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. 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