Technical Writer - User Guides & Knowledge Base

Role Overview We're seeking a skilled Technical Writer to create a comprehensive, user-focused documentation suite for our enterprise media software. Your main responsibility is developing a polished user guide and dynamic knowledge base, driven by approximately 80 user journey workflows. This includes crafting step-by-step instructions, annotated visuals, and formatted, web-ready content optimized for integration into our new support portal-which features chatbot functionality to empower users. Your work will directly support an upcoming major client launch and product rollout. Scope and Duration • 6-month contract with potential extension depending on continued needs. • Full-time (approx. 160 hrs/month) from September 1st to December 31st, 2025. • Then approx. 45 hrs/month retainer for January-February 2026, with opportunity for additional ongoing content work. • Deliver first published iteration of the user guide by October 31, 2025, with the full initial deliverable completed by January 1, 2026. Key Responsibilities • Translate documented user journeys into clear, step-by-step user guides, enhancing usability and comprehension. • Write and maintain knowledge base articles, release notes, and training materials, adding value beyond static guides. • Incorporate textual instructions and visual elements (screenshots, annotations) for intuitive use. • Format content for HTML-based support portal, including printer-friendly versions. • Proactively suggest documentation improvements or gaps, anticipating user needs. • Collaborate-on an as-needed basis-with product and engineering teams to gather required context and clarify functionality. Required Qualifications • Proven experience as a technical writer, especially with enterprise software or user-facing documentation. • Strong ability to convert complex processes (e.g., financial/performance workflows) into user-friendly documentation. • Excellent communication and initiative-able to ask questions proactively and clarify ambiguous requirements. • Demonstrated skill creating combined text + visuals documentation. • Comfortable working independently under tight timelines, and managing iterative deliverables. Preferred Qualifications • Experience with media technology platforms, enterprise SaaS, or performance/financial tools. • Familiarity with support portals, knowledge base systems, or chatbot-assisted documentation. • Experience structuring content for layered documentation: user guides vs. modular knowledge base articles. About the Client The client is a company specializing in enterprise software for media organizations including broadcasters, studios, and cable providers. Their platform focuses on financial and performance data tracking, supporting both managed services teams and end users within client organizations. Apply tot his job