Temporary Customer Care Professional for Long Term Care Insurance Services - Delivering Exceptional Support in a Dynamic Environment

Introduction to blithequark Imagine being part of an organization that truly values its employees and is dedicated to making a positive impact in the lives of others. At blithequark, we pride ourselves on fostering a culture that promotes respect, integrity, learning, and initiative. As a leading provider of business process outsourcing for the insurance industry, we manage over 1.3 million long-term care policies for the nation's largest insurers, providing our clients with unique risk management insights built upon our proprietary long-term care databases. We are now seeking a highly skilled and compassionate Temporary Customer Care Professional to join our team, delivering exceptional support to Long Term Care policy owners, financial representatives/agents, and client representatives. Job Overview This temporary position, expected to last 6 months, offers a unique opportunity to work in a fast-paced and dynamic environment, providing telephonic customer service to our valued customers. As a Temporary Customer Care Professional at blithequark, you will be responsible for responding to telephone and electronic inquiries, documenting all calls and correspondence, and providing prompt, courteous, and excellent service to internal and external customers. If you are a customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Key Responsibilities Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing. Documents all calls and related correspondence using our proprietary insurance system or other tools and office processes, including follow-up calls, voicemails, and pending service requests. Provides prompt, courteous, and excellent service to internal and external customers at all times, actively cooperating and interacting with other departments to advance the overall interest of blithequark. Identifies service opportunities and suggests innovative ideas for improvement, handling multiple products and services while meeting established service requirements and standards. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues, ensuring that issues are referred to appropriate areas and leveraging internal relationships for efficient issue resolution. Assists with the production of Policy Owner Services duties as required, including updating databases and recording information in the proper location. Performs other duties and projects as assigned, demonstrating flexibility and a willingness to learn and grow with our organization. Essential Qualifications To be successful in this role, you will need to possess a high school diploma or GED, as well as strong written and verbal communication skills. You should be familiar with business and phone protocols, with excellent organization and detail orientation skills, and the ability to meet established deadlines. Proficiency in the MS Windows environment, including MS Word, is also required. Additionally, you should be reliable, trustworthy, and maintain appropriate organizational confidentiality. A minimum of one year of customer service experience working in a fast-paced, ever-changing call center environment is essential. Preferred Qualifications While not required, an Associate degree in Business Administration or a BA/BS is preferred. Previous experience working in an insurance or financial services environment is also desirable, although not necessary. If you have a passion for delivering exceptional customer service and are looking to grow your career in a dynamic and supportive environment, we encourage you to apply. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Temporary Customer Care Professional, you will have access to training and development opportunities, as well as the chance to work with a talented and experienced team. Our organization is dedicated to fostering a culture of learning and innovation, and we encourage our employees to share their ideas and suggestions for improvement. If you are looking to grow your career in a dynamic and supportive environment, blithequark is the perfect place to start. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and support. We pride ourselves on our positive and inclusive company culture, which values respect, integrity, learning, and initiative. At blithequark, you will be part of a talented and experienced team, working together to achieve our goals and make a positive impact in the lives of others. We offer a collaborative and supportive work environment, with opportunities for growth and development, as well as a range of benefits and perks to support your well-being and success. Compensation, Perks, and Benefits As a Temporary Customer Care Professional at blithequark, you will be eligible for a range of benefits, including competitive compensation, opportunities for career growth and development, and a positive and inclusive work environment. We also offer a range of perks and benefits, including training and development opportunities, recognition and reward programs, and a comprehensive benefits package. If you are looking for a rewarding and challenging role with a dynamic and supportive organization, we encourage you to apply. Conclusion If you are a customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team as a Temporary Customer Care Professional. At blithequark, we are committed to making a positive impact in the lives of others, and we are looking for talented and experienced professionals to help us achieve our goals. With a focus on career growth and development, a positive and inclusive company culture, and a range of benefits and perks, blithequark is the perfect place to start or grow your career. Apply now to join our team and start making a difference in the lives of others. Apply for this job