UX Researcher; Remote & Global
Position: UX Researcher (Remote & Global) Join to apply for the UX Researcher (Remote & Global) role at Crossref Get AI-powered advice on this job and more exclusive features. Do you want to help improve research communications in all corners of the globe? Come and join the world of non-profit open infrastructure and be part of improving the creation and sharing of knowledge as our new UX Researcher . • Location: Remote and global, availability from 2-5pm UTC Mon-Fri to ensure sufficient overlap with the rest of the team. • Type: Full-Time, 40 hours a week Mon-Fri. • Remuneration: 80k USD equivalent. We pay salaries in the currency of the country in which you’re based. We arrive at the local USD-equivalent salary by determining the average 5-year USD exchange rate, to stabilise currency fluctuations. • Benefits: Check out our Employee handbook for more details on paid time off, unlimited sick time, paid parental and medical leaves, and more. • Reports to: Program Lead, Lena Stoll • Timeline: Advertise in December 2025 (closing date is Dec 31st) and offer by end of January or beginning of February 2026 About the role Crossref develops its products and services through three cross‑functional programs to guide and accelerate our work. We introduced this new approach to work towards better cross‑team alignment, shared responsibility, improved communication and learning, and make more progress on the things our members and users need. The three programs focus on Co‑creation and Community Trends, Contributing to the Research Nexus, and Open and Sustainable Operations. Like other functions such as Data Science and Metadata Development, the User Experience Researcher will work across all three programs to build a nuanced understanding of the Crossref community and its needs. We are a small team with a big impact, and we’re looking for an empathetic, technically‑oriented User Experience Researcher to join us. We are planning to redesign our core system over the coming years, while also continuing to iterate and innovate on the other tools and services that we co‑create with our community. Reporting to the Program Lead for Co‑creation and Community Trends, the User Experience Researcher will collaborate closely with our Programs & Services, Technology, Community, Membership, and Data Science teams to build up and advocate for a UX research practice at Crossref, as well as helping inform the work happening in all of our programs. Being community‑led means we are not always the experts in what we are developing, so the ability to plan, research, convene, listen, and facilitate consensus‑based decisions is a key factor to being successful in this role at Crossref. Key responsibilities • Plan and conduct user research, interviews, usability studies, and similar activities in close collaboration with cross‑functional program groups and functional teams • Engage in detailed technical discussions with current and prospective integrators of Crossref systems to explore the needs of users across a wide variety of backgrounds and geographies • Build and continuously refine a deep understanding of Crossref’s existing systems and how our community interacts with them – from registering metadata programmatically or via a user interface, to retrieving data from our REST API or gleaning insights from a public data file • Work independently with external partners and organisations in the scholarly communications space to explore opportunities for collaboration and carry out pilot projects to gauge the value of potential new service offerings for Crossref members • Communicate insights from research activities to program steering groups and other stakeholders in an engaging and actionable way • Synthesise insights on user journeys and needs to inform an iterative rebuild of the Crossref system and related services, in close collaboration with the Product Manager • Work closely with the Technology and Programs & Services teams to develop strategies for building accessible and extensible user interfaces and API specifications • Coordinate work across teams and programs at Crossref, by communicating ideas and writing project plans, gathering and assessing feedback, and using data to drive decision‑making • Develo… Apply tot his job