Vice President, Client Success- Evernorth
As a senior leader shaping high-impact partnerships across the infusion and specialty therapy ecosystem, you will drive strategic outcomes, strengthen operational performance, and elevate the value we deliver to health system partners. This role blends strategic influence, relationship leadership, and operational excellence to accelerate growth and enhance client success in a complex, fast-evolving healthcare landscape. Responsibilities • Lead strategic client partnerships to improve revenue, profitability, and patient-centered outcomes across infusion and specialty therapy programs. • Develop and execute partnership strategies aligned with long-term organizational goals and health system objectives. • Serve as a trusted advisor to executive leadership on partnership structures, value optimization, and strategic decision-making. • Strengthen operational performance through collaboration with Finance, Admissions, Pharmacy, and Revenue Cycle teams. • Guide joint go-to-market strategies and oversee successful execution across partner organizations. • Establish and monitor KPIs, dashboards, and quarterly review processes to measure impact, ROI, and partnership success. • Build strong relationships with health system leaders to ensure alignment, engagement, and cross-departmental support. • Support development and negotiation of client agreements to maximize value for all parties. • Participate in annual budget planning and ensure financial performance aligns with expectations. Required Qualifications • Minimum 10+ years of experience in healthcare business units, joint ventures, network development, or business development. • Expertise in infusion pharmacy, specialty pharmacy, home infusion, or alternate site of care. • Strong understanding of reimbursement models, referral generation, and payor strategies. • Proven ability to collaborate with senior stakeholders and influence decision-making across complex organizations. • Excellent communication, relationship-building, and operational problem-solving skills. • Proficiency in Microsoft Office and related business systems. Preferred Qualifications • Bachelor’s degree. • Advanced degree (MBA, MHA, PharmD) preferred. • Experience in scaling health system-based service lines or business units. • Preferred location is Pittsburg, Orlando, or Remote If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 176,300 - 293,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply tot his job