Virtual Primary Care – Care Coordinator – MDLive – Remote in USA

Virtual Primary Care - Care Coordinator - MDLive - Remote - bolthires - USA - work from home job Company: bolthires Job description: Job Title: VPC Care Coordinator Department: Nursing Reports to: Nurse Manager FLSA: Non-Exempt Salary Grade: Position Summary The Care Coordinator (CC) is part of the telehealth clinical team, which is devoted to the delivery of health care in an online and fast-paced setting. The Care Coordinator will work in a role that supports the healthcare team and the patient by anticipating and responding to patient needs and requests of the healthcare team. The CC activities complement the team-based care delivery model. Strong customer service, communication, and computer skills are required. This position will work Monday-Friday 9AM-6PM, EST. Schedules may be changed to support business needs. Essential Job Functions • Support the clinical and administrative operations of telehealth across practice settings. • Collaborate, facilitate, and orchestrate patient care across various healthcare providers and services. • Utilize multiple forms of technology and platforms in the delivery of patient care. • Possess exceptional customer service skills with the ability to de-escalate calls, resolve complaints, and address patient issues empathetically and professionally. • Assist with patient correspondence, referral coordination, excuse notes, medical records, and prior authorizations. • Ability to identify and report patient safety and quality issues. • Recognize and direct the patient to the appropriate healthcare professional or department. • Organize and track operational processes and patient needs for optimal outcomes. • Assist the patient with scheduling needs including follow-up visits. • Identify and educate the patient on available resources. • Accurately update patient information in the electronic medical record. • Answer inbound calls, handle patient non-clinical inquiries, and provide non-clinical basic information. • Facilitate communication between patients and the healthcare team. • Advocate for patients’ well-being and needs. • Embody teamwork as a core value. Required Knowledge/Skills/Abilities • Strong work ethic and ability to multi-task in a high-volume and fast-paced environment. • Strong demonstrated computer literacy. • Broad knowledge and experience in a clinical setting. • Excellent written and oral communication skills. • Exceptional customer service, interpersonal, and organizational skills. Education and Experience • Preferred knowledge of EHR systems such as EPIC, Cerner, or bolthires. • Preferred experience in a clinical setting. • Medical Assistant or equivalent preferred. Physical Demands While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment Work is performed in an at-home office environment. Must be able to work in a fast-paced and high-volume work environment. Travel Requirements None Position Location Remote Security Roles and Responsibilities MDLIVE employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes. All employees must comply with all applicable regulations and all MDLIVE policies and procedures for the security and privacy of such information. EEO Statement MDLIVE is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. MDLIVE provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit. About Evernorth Health Services Evernorth Health Services, a division of The bolthires Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The bolthires Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Expected salary: Location: USA Job date: Thu, 21 Sep 2023 05:58:21 GMT Apply for the job now! Apply tot his job Apply tot his job