**Weekend Part-Time Customer Service Representative – Join blithequark's Dynamic Operations Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team. **About blithequark** blithequark is an award-winning organization that has been recognized as a Great Place to Work twice. With over 1000 clients across various industries, we pride ourselves on providing top-notch customer service and account management expertise. Our team is dedicated to making a positive impact on our clients' businesses and their customers' lives. As a Weekend Part-Time Customer Service Representative, you will be an integral part of our Operations team, working closely with our experienced professionals to deliver exceptional customer experiences. **Job Summary** We are seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team. As a CSR, you will apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a difficult time. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs. **Responsibilities** As a Weekend Part-Time Customer Service Representative, you will be responsible for: * Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries * Demonstrating punctuality and reliability, with the ability to work extended hours or additional shifts during peak periods or emergency situations * Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage * Successfully demonstrating blithequark's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Requirements** To be successful in this role, you will need: * High School Diploma or general education degree (GED) required * 1-2 years of quality assurance experience preferred * Language Skills: + Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm * Network Requirements: + Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US **Benefits and Compensation** As a Weekend Part-Time Customer Service Representative, you will enjoy: * Competitive compensation * Flexible scheduling options to accommodate your needs * Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Weekend Part-Time Customer Service Representative, you will have the opportunity to: * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Develop your skills and knowledge in customer service, account management, and benefits compliance * Enjoy flexible scheduling options to accommodate your needs * Participate in ongoing training and development programs to enhance your skills and career prospects * Contribute to a company that values its employees and provides a positive work-life balance **How to Apply** If you are a motivated and production-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job