Wholesale Operations Assistant

Wholesale Operations Assistant for The Woobles Job title: Wholesale Operations Assistant Company: The Woobles Location: Remote (We cannot consider candidates in the following states: New Jersey, Massachusetts, Washington DC, Vermont, Maine, Minnesota, Oregon, New Mexico, Georgia, Rhode Island, Connecticut, South Carolina or Hawaii) Type: Full-time The Wooblesis a fun, quirky brand with a lean team. We’re looking for a Wholesale Operations Assistant who thrives in a fast-paced, remote environment, ensuring seamless wholesale transactions and fostering positive collaborations with retailers. About The Woobles The Woobles exists to show people it's never too late to learn a new skill.We teach complete beginners how to crochet by combining a physical kit with emerging ed-tech tools. Our work is meaningful.Many of our customers turn to The Woobles to spark joy in their and their loved ones’ lives. Since 2020, we’ve successfully helped 500,000+ people experiencefiero - the feeling you get when you accomplish something you once thought was impossible. We’re a healthy business.We have no investors and with that, comes freedom. Freedom to make choices that are best for our customers, employees, and business. We’re an unusually small teamfor our revenue, and we plan on keeping it that way. We're all about getting the job done with as little busy-work and meetings as possible. Our team is fully remote, spanning Wisconsin to China. So while we do a lot of our work asynchronously, we also know how to have a good time virtually anywhere ;) We’re on a rocket ship.We’ve seen unbelievable growth in our 4 years in business. Every day is a busy day, and the fast pace excites us. We’ve got ambitious goals to 1) make better products that make a significant impact on how millions of people see themselves, and 2) build a lasting brand that people more than love – that theyobsess over. About you You’re an all-around good human being.Life is short, and you want to be around people you like. You’re kind, honest, and trustworthy. You want to work every day with positive, direct people who make you and your day better. No big egos allowed. You value autonomy.You do your best when you’re given lots of responsibility and independence. You thrive in ambiguity and enjoy making decisions. Lots of them. When you run into problems, you have the resourcefulness to solve it on your own, and the self-awareness to know when you need help. You’re comfortable working remotely. You care deeply about doing great work.You’ll do whatever it takes to get things done. But you don’t just settle at that. You’re always looking for ways to break your own records the next time around. Your teammates know they can always count on you, just like you can count on them. You eat feedback for breakfast.You’re always looking for ways to improve (yourself, the process, the product, you name it), so you give and take feedback with equal grace. You’ve got a sense of humor.Because have you seen what we make? You’re an emoji connoisseur and appreciate the art of well-timed GIFs. You want to work somewhere where a sentence like this is 100% relevant: “There’s 3 dinos on this one but I think it’s OK because one is riding a turtle.” The role You love the process and strive to make it better:Amazing products need help on their journey into a new home. You thrive on helping make that happen. You understand that at times the road can be a little bumpy and you need to put on your construction hat to not only solve a problem, but create the foundation for a smoother road ahead. Collaborate and Communicate: You collaborate with internal and external resources to help, deliver on a commitment or solve a challenge. You know that working as a team generates the best results. Devil is in the Details:You know what needs to get done and you do it. You measure twice and cut once. You confidently move forward when a task or project is complete because you know the I’s are dotted and T’s are crossed. You Raise your Hand:You’re an active participant whether on a call, project or meeting. You’re not afraid to ask a question or make a suggestion. Responsibilities • Efficiently and accurately process customer sales/purchase orders, adhering to each retailer’s guidelines, and preparing necessary documents and paperwork related to wholesale transactions. • Communicate effectively with retail partners to confirm order details, resolve any discrepancies, and ensure smooth transactions. • Complete administrative tasks per retailer, including onboarding and product set up, sending samples, images and copy, and creating and sending buy sheets. • Ensure meticulous upkeep of tracking documents, file organization, and communication with retailers, monitoring dates for shipments, payments, etc. • Maintain compliance with retailers by keeping UPCs, packaging, and labeling guidelines up to date, coordinating with the appropriate teams to execute as needed. • Coordinate with internal teams, including logistics, inventory management, and finance, to ensure seamless order fulfillment and delivery. • Help create and maintain department SOP’s. Ideal Candidate • Previous experience in wholesale and/or sales operations, preferably within the ecommerce or retail industry. • Previous experience with major retailers like Walmart and Joann a plus, or other retail/wholesale accounts. • Strong written and verbal communication skills and ability to work collaboratively with a remote team. • Adaptability and willingness to learn new processes and technologies as needed. • Detail-oriented, deadline-driven self-starter able to work with initiative. • Team player with a positive, feedback-oriented attitude. • Ability to work in a fast-paced startup environment in a remote capacity, managing multiple projects. • 2+ years of experience in Wholesale Operations, Sales Operations or Customer Service. • Availability from 9am-5pm ET Submit your resume andLoomvideo (see details below) to [email protected] with the subject line: “APPLICATION: Wholesale Operations Assistant". In a Loom video, tell us about yourself: 1. Specific retailers you’ve worked with. 2. A challenge you’ve successfully navigated. 3. How you stay organized when working on multiple tasks. 4. Anything else you’d like us to know about you. Apply tot his job