**2nd/3rd Shift - Customer Service Agent at arenaflex**

**Unlock a World of Opportunities as a Customer Service Agent at arenaflex** Are you a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as a 2nd/3rd Shift Customer Service Agent. In this role, you'll have the opportunity to make a positive impact on our clients' lives while developing your skills and expertise in a supportive and inclusive environment. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and making a meaningful difference in the world. With a commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. **What Success Looks Like in This Role** As a 2nd/3rd Shift Customer Service Agent at arenaflex, you'll play a critical role in supporting our clients' success by providing exceptional customer service, troubleshooting, and resolving issues in a timely and professional manner. Your expertise will be essential in: * **Supporting and troubleshooting client software applications**: You'll work closely with clients to identify and resolve issues, providing solutions that meet their needs and exceed their expectations. * **Documenting call information and monitoring team mailbox emails**: You'll maintain accurate records of client interactions, ensuring that all information is up-to-date and compliant with our quality assurance (QA) and internal standard operating procedures. * **Maintaining confidentiality and adhering to departmental procedures**: You'll handle sensitive information with discretion and follow established protocols for emergencies and critical situations. * **Providing exceptional customer service**: You'll be the face of arenaflex, delivering personalized support and building strong relationships with clients from diverse backgrounds and cultures. **You'll Be Successful in This Role If You Have:** * **College degree and at least one year of applicable experience**: A background investigation and drug screen will be required as part of our hiring process. * **Strong computer experience with Microsoft Office products and familiarity with SharePoint**: You'll need to be proficient in using these tools to manage client interactions and maintain accurate records. * **Strong written and verbal English communication skills**: You'll need to communicate effectively with clients, colleagues, and management, both in writing and over the phone. * **Strong phone skills and a commitment to customer service**: You'll be the primary point of contact for clients, providing exceptional support and resolving issues in a timely and professional manner. * **Ability to apply critical thinking and analytical skills**: You'll need to think critically and analytically to resolve complex issues and provide innovative solutions. * **Flexibility to work remotely within 50 miles of Indianapolis and travel to client sites as needed**: You'll need to be available to work from home or travel to client sites for urgent situations. * **Bilingual skills in Spanish, French, and/or Japanese are a plus**: While not required, bilingual skills can be an asset in serving our diverse client base. **What We Offer** * **Competitive compensation and benefits package**: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * **Opportunities for career growth and development**: We're committed to helping you grow and develop your skills and expertise, with opportunities for advancement and professional development. * **Flexible scheduling and work-life balance**: We understand the importance of work-life balance and offer flexible scheduling to ensure you have time for your personal and professional pursuits. * **Diverse and inclusive work environment**: We're proud to be an equal opportunity employer, committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **Training and Onboarding** * **Hands-on training for approximately 6 months**: You'll receive comprehensive training and onboarding to ensure you have the skills and expertise needed to succeed in this role. * **Flexible scheduling during training**: You'll have the opportunity to work flexible hours during training, with a gradual transition to your scheduled shift. **Shift Schedule** * **2nd Shift: 5PM - 1AM** * **3rd Shift: 9PM - 5AM** * **Flex weekends**: You may be required to work weekends, with flexibility to float and cover additional shifts as needed. **Security Clearance** * **Access to export-controlled commodities and technology**: This role may require access to sensitive information and technology, subject to U.S. export control regulations. * **Eligibility for required authorizations**: You'll need to be eligible for any required authorizations from the U.S. Government to work in this role. **Equal Opportunity Employer** arenaflex is proud to be an equal opportunity employer, committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. **Accommodations** If you're a US job seeker with a disability and require reasonable accommodations to express interest in employment or complete the application process, please contact our Global Recruiting organization at [email protected] or toll-free at 888-560-1782 (Prompt 4). Apply for this job