Application Specialist I

EmVenio is a company focused on enhancing the quality of life for clients through various services. They are seeking a fully remote Application Specialist I to support their research applications, resolve technical issues, and provide administrative support while ensuring application functionality and user satisfaction. Responsibilities Coaches users on application functionality and best practices Gathers business requirements from end-users to enhance application efficiencies Maintains application functionality and identifies applications’ deficiencies; implements improvements Assembles, analyzes, and evaluates data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams Trains/coaches users on application enhancements Familiarity with reports and creating reports (e.g., Salesforce) Guides and/or assists users on report creation Initiates bulk load data into systems for users and maintenance of system Plans and executes application configuration, communication, and results Documents procedures and processes to ensure repeatability and data sharing Develops and maintains relationships within the organization and/or with external partners and understands the unique needs of each partnership Delivers timely, impactful work products in alignment with business development strategies and goals Monitors, reviews, and maintains access control to applications Supports end users as a power-user in applications, performing high-level tasks Administers and supports business functions around applications, such as administering training (enrolling and guiding users) within applications’ training environments Fields users’ questions about applications. Troubleshoots and solves users’ problems using applications Participates in Company or Sponsor-required training programs Performs other duties as assigned Travels as needed Skills Ability to gain and retain a full and complete understanding of the functionality, data, and relation of assigned applications Excellent organizational skills, including ability to manage complex spreadsheets Must have the ability to maintain confidentiality and work independently in a fast-paced environment Excellent oral and written communication skills and the ability to communicate effectively with all levels within the organization and with external parties Attention to detail and accuracy is essential Must possess excellent interpersonal skills Must have the ability to build and maintain positive relationships with management, peers, subordinates, and external partners Must display strong analytical and problem-solving skills Ability to travel 0-10% Bachelor's degree in a relevant field is preferred Previous industry experience, preferably working as a site coordinator, or clinical CRO experience, or similar service provider or equivalent strongly preferred Experience working in an Electronic Data Capture or electronic Source Document application environment (e.g., configuring, loading data, troubleshooting) preferred Benefits Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Company Overview EmVenio Clinical Research, a Professional Case Management subsidiary, operates from U.S. It was founded in 2020, and is headquartered in Durham, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is