**Associate Customer Service Representative (Work from Home) - arenaflex**

**Join arenaflex, a leading healthcare organization, in delivering exceptional customer service to our military community and their families. As an Associate Customer Service Representative, you will play a vital role in supporting our TRICARE Dental Program, providing world-class service to 1.8 million active duty family members and National Guard and Reserve members and their families.** **About arenaflex** arenaflex has been proudly serving our military community for over two decades. Our commitment to delivering exceptional customer service has earned us a reputation as a trusted partner in the healthcare industry. With the launch of the TRICARE Dental Program, we are expanding our services to meet the growing needs of our military community. As an Associate Customer Service Representative, you will be part of a dynamic team dedicated to making a difference in the lives of our nation's heroes and their families. **Job Summary** We are seeking highly motivated and customer-focused individuals to join our team as Associate Customer Service Representatives. As a key member of our customer service center, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to our members, providers, and brokers. If you are passionate about delivering world-class customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner * Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution * Meet all production, quality, and adherence standards, including attending required training classes * Elevate issues to the next level of supervision as appropriate * Maintain accurate records, including timekeeping records * Perform other duties as assigned or requested **Qualifications** * High School Diploma or GED required for all levels * 1-2 years of customer service experience in a call center, with healthcare customer service experience strongly preferred * Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check **Preferred Qualifications** * Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards * Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally * Ability to take direction and navigate through multiple systems simultaneously * Ability to maintain composure under stressful and fast-paced conditions * Strong written and verbal communication skills * Ability to communicate complex information in a simple, customer-facing way **Skills and Competencies** * Excellent customer service skills, with a focus on resolving customer complaints and issues * Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to maintain confidentiality and handle sensitive information with discretion **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth within arenaflex * Comprehensive training program to ensure success in the role * Ongoing support and coaching from experienced team members and supervisors * Access to continuing education and professional development opportunities to enhance skills and knowledge **Work Environment and Company Culture** * Work from home opportunity with a flexible schedule * Collaborative and dynamic work environment with a focus on teamwork and customer service * Arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace * Opportunities for social responsibility and community involvement through arenaflex's community outreach programs **Compensation, Perks, and Benefits** * Competitive salary and benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and continuing education * Recognition and rewards for outstanding performance and contributions to the team **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. **Accommodation Requests** If you require accommodation during the application process or need assistance completing the application, please contact HR Services Online at [Email available when viewing the job]. **Apply Now** Apply Job! Apply for this job