Business Process Improvement
Our client provides sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management and fine art storage, handling and logistics. As a key member of the Enterprise Excellence team, you will lead a portfolio of improvement projects using Lean, Six Sigma, DMAIC, Agile and structured problem-solving methodologies. Your efforts will optimize critical processes, establish best practices and leverage automation, aligning with the strategic priorities of our client`s company. Key Responsibilities: • Identify, standardize and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive, unified approach to operational excellence. • Develop a portfolio of improvement projects that drive tangible cost savings, process efficiencies and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value, securing stakeholder buy-in for seamless execution. • Apply Lean, Six Sigma, Agile and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency, quality and compliance across global teams. • Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals. Facilitate cross-functional workshops to foster collaboration and implement impactful changes. • Train and coach teams on continuous improvement principles, embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization. • Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent, real-time insights into process health and project impact, ensuring alignment with GBS leadership goals. Education: • Bachelor’s degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required. • Advanced degree, such as an MBA, is a plus. Experience: • 10 years of experience leading large-scale Six Sigma and Lean initiatives within global, cross-functional environments. • Proven success in process mapping, standardization and performance monitoring, particularly in high-impact business functions. • Strong experience in data analytics, KPI benchmarking and statistical modeling to support fact-based decision-making and insights. Apply tot his job