Client Services Specialist I

Job Title Client Services Specialist I Division Operations Location Remote/ Hybrid Syracuse, NY Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us. Job Description You are a motivated customer service professional who is passionate about delivering exceptional client experience, excel at multi-tasking, pipeline management, active listening, and have experience leveraging technology while maintaining a personal touch. You are a focused individual that thrives in a fast-paced environment where you can work with teammates that will match your drive and grit. Position Responsibilities: · Provide in-depth support and solutions to TPS customers · Communicate with customer through various channels · Enter records of customer calls, interactions and inquiries via a CRM system · Build strong working relationships with customers and internal stakeholders Required Qualifications: · Associates degree preferred or related work experience · 2-3 years of customer service experience · Critical thinking and exceptional communication skills · Ability to work in a fast-paced environment · Ability to work independently · Navigate through various software systems In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.