**Customer Service Representative - Admin at arenaflex**

At arenaflex, we're passionate about fostering a culture that's built on the values of Love, Joy, Boldness, Teamwork, and Curiosity. These guiding principles shape our interactions with each other, our customers, and the community we serve. As a pioneer in online professional education, arenaflex has been at the forefront of innovation since 2001, introducing some of the first web-based professional education courses. Today, our family of brands is the leading online professional education platform in their respective end-markets, serving over 1 million customers annually and employing over 1,000 mission-aligned professionals. We're proud to be a part of a rich and storied history, and we're excited to welcome talented individuals like you to our team. **Job Summary:** We're seeking a highly skilled and empathetic Customer Service Representative - Admin to join our team at arenaflex. As a key member of our customer support team, you'll be responsible for managing customer communications across various digital and voice channels, ensuring timely and accurate responses while maintaining a high level of professionalism and empathy. If you're passionate about delivering exceptional customer experiences and have a knack for navigating multiple communication platforms, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** As a Customer Service Representative - Admin at arenaflex, you'll have the following key responsibilities: * Efficiently manage and respond to customer queries via email, chat, and other digital channels * Help handle elevated voice channels when necessary, providing timely and accurate responses to customer inquiries * Maintain a high level of professionalism and empathy in all customer interactions, ensuring a positive experience for our customers * Demonstrate proficiency in navigating and managing multiple communication platforms, including email, chat, and voice channels * Adapt to various forms of customer communication styles and platforms, providing tailored solutions to meet their needs * Actively learn and maintain a deep understanding of the products and services in all brands within the assigned ecosystem * Keep abreast of changes and developments within each brand to provide accurate and relevant support * Identify customer needs and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Provide technical support and fast-paced critical thinking to anticipate our customer's current and future needs * Escalate unresolved issues to the appropriate internal teams * Properly document and maintain accurate records of customer interactions and transactions * Maintain comprehensive and up-to-date knowledge of the company's products, services, and policies * Adhere to communication expectations, guidelines, and policies * Participate in quality assurance efforts and continuous improvement programs **What You'll Need to Succeed:** To excel in this role, you'll need: * High school diploma or equivalent * Proficiency in Microsoft Office * 2 years of Customer Service experience required * 1 year of Customer Service admin experience * 1 year of technical support experience preferred * A positive, friendly, and approachable personality * Ability to handle obstacles with grace, accuracy, and urgency * Ability to remain calm under pressure * Ability to work independently **What We Offer:** At arenaflex, we're committed to providing a comprehensive benefits package that supports your growth and well-being. Some of the benefits we offer include: * 401(k) matching * Health, Dental & Vision Insurance * 20 days of PTO * 9 paid holidays * Paid 2-week training * Maternity leave * 2 perfect days a year * 3 floating holidays (prorated from when you start) * Growth opportunity and career path (Ability to learn additional brands to earn a pay raise) * Bonus incentives monthly and quarterly * Employee Assistance Program * Professional Education Coursework * Tuition Reimbursement **Why Join arenaflex?** At arenaflex, we're passionate about creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We believe that diversity of perspectives and experiences is essential to our success, and we're committed to building a team that reflects the communities we serve. If you're excited about the opportunity to join a dynamic and innovative organization, we encourage you to apply today. **How to Apply:** If you're ready to take the leap and join our team at arenaflex, please click on the link below to apply: Apply Job! We can't wait to hear from you! **Note:** arenaflex is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. We're committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. Apply for this job