**Customer Support Executive – Amharic Speaking at blithequark**

Are you a highly motivated and customer-focused individual with excellent communication skills in English and Amharic? Do you have a passion for delivering exceptional support experiences to clients from diverse backgrounds? If so, we invite you to join blithequark's dynamic team as a Customer Support Executive – Amharic Speaking. As a key member of our global support team, you will play a vital role in ensuring our clients receive the best possible trading experience. **About blithequark** At blithequark, we pride ourselves on being a global leader in the fintech industry, with over 2,100 employees from more than 100 nationalities. Our commitment to teamwork, leadership, learning, and constant development has enabled us to provide our traders with unparalleled support and services since 2008. With a presence in Southeast Asia, we offer a unique opportunity for our employees to work in a multicultural environment, collaborate with talented individuals from around the world, and grow professionally in a dynamic and supportive atmosphere. **Your Role at blithequark** As a Customer Support Executive – Amharic Speaking, you will be responsible for providing exceptional support and issue resolution to our clients through various communication channels, including live chats, phone calls, and emails. You will work closely with our global team to ensure seamless support experiences for our clients, leveraging our cutting-edge CRM system and other tools to resolve issues efficiently. Your primary responsibilities will include: * Processing client requests and resolving issues via live chat, phone call, and email, while maintaining accuracy and attention to detail. * Escalating issues to the appropriate specialist when needed, utilizing Salesforce or Jira to track and manage client requests. * Updating clients on their request statuses accordingly, ensuring timely and transparent communication. * Verifying documents submitted by clients on an hourly basis, maintaining confidentiality and adhering to data protection policies. * Preparing and interpreting reports and documentation as required, demonstrating attention to detail and accuracy. * Attending company seminars and meeting assessment targets to understand blithequark's business functions and roles. * Achieving quarterly KPI targets set by the customer support manager, demonstrating a commitment to excellence and continuous improvement. * Performing other ad hoc tasks assigned by the customer support manager, showcasing flexibility and adaptability. **What Makes You a Great Fit** To succeed in this role, you will need to possess the following qualities and qualifications: * Minimum of 1 year of experience in a customer service-related role, with a proven track record of delivering exceptional support experiences. * Excellent communication skills in English and Amharic, with the ability to communicate complex information in a clear and concise manner. * Strong client-facing and communication skills, with the ability to build rapport with clients from diverse backgrounds. * Troubleshooting and multitasking capabilities, with the ability to manage multiple client requests simultaneously. * Customer service orientation, with a passion for delivering exceptional support experiences. * Bachelor's degree or diploma in business administration or a related field, with a strong foundation in customer service principles and practices. * Self-motivated and highly reliable personality, with the ability to work independently and as part of a global team. **What We Offer** At blithequark, we are committed to providing our employees with a comprehensive benefits package, including: * Competitive and attractive compensation, reflecting your value to our organization. * Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops. * Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care. * Generous time off, including 21 days of annual leave and paid sick leave. * Allowance for sports club memberships or other physical exercise activities. * Holiday flight tickets and accommodation coverage (within the yearly limit). * Meal and transportation allowance. * Education allowance for your children's school and kindergarten fees. * Outstanding team-building experiences and corporate parties. **Your Journey After Applying** If you are selected to move forward in the application process, you can expect the following steps: * First interview (up to 40 minutes), where you will have the opportunity to discuss your qualifications and experience with a member of our recruitment team. * English Assessment (30 minutes), where you will be evaluated on your English language skills and proficiency. * Written Capability Test (15 minutes), where you will be assessed on your writing skills and ability to communicate complex information in a clear and concise manner. * Verbal Capability Test (15 minutes), where you will be evaluated on your verbal communication skills and ability to build rapport with clients. * Final interview with your future team (1 hour), where you will have the opportunity to meet with your potential colleagues and discuss your qualifications and experience in more detail. **Estimate Your Potential Income** To help you estimate your potential income, we have developed an exclusive Southeast Asia tax calculator. Please visit our website to learn more about this tool and how it can help you plan your finances. **Sounds Like You? Apply** If you are a motivated and customer-focused individual with excellent communication skills in English and Amharic, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you! **Important Note** Please note that we occasionally amend or withdraw blithequark jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to blithequark/ blithequark Group companies around the world. blithequark Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with blithequark. Anyone who demands such a fee is not an authorized blithequark representative and you are strongly advised to refuse any such demand. **Equal Opportunity Employer** At blithequark, we are an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Apply for this job