**Experienced Bilingual Customer Service Representative – Spanish Language Support for Utility Services**

Are you passionate about delivering exceptional customer experiences and fluent in both English and Spanish? Do you have a knack for resolving complex issues and a strong understanding of utility services? If so, we invite you to join the dynamic team at blithequark as an Experienced Bilingual Customer Service Representative – Spanish Language Support for Utility Services. At blithequark, we pride ourselves on providing top-notch customer service to our valued clients across the country. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive the highest level of support and satisfaction. With a strong focus on bilingual communication, you will be responsible for handling customer inquiries, resolving issues, and providing accurate solutions in both English and Spanish. **About the Position** As an Experienced Bilingual Customer Service Representative, you will be the primary point of contact for our customers, providing timely and effective support for their utility service needs. Your exceptional communication skills, both written and verbal, will enable you to build strong relationships with our customers, understand their concerns, and provide personalized solutions to meet their needs. **Responsibilities** • Answer inbound customer calls and respond to inquiries in both English and Spanish, including questions about utility bills, service interruptions, account setups, disconnections, and more. • Assist customers in understanding their bills, resolving billing discrepancies, and facilitating payments. • Process requests for new service, transfers, or terminations of utility services. • Diagnose and troubleshoot customer issues, providing accurate solutions and guidance for technical problems (e.g., power outages, water issues). • Collaborate with internal teams to resolve complex customer issues and ensure seamless service delivery. • Stay up-to-date on utility services, billing systems, and company policies to provide accurate information and support to customers. **Requirements** • High school diploma or equivalent. • 2 years of experience in customer service. • Fluency in Spanish (3 years of experience required). • Basic software skills and typing skills (e.g., Microsoft Office, CRM systems). • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously. • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions. **Nice-to-Haves** • Experience in utility customer service, with a strong understanding of billing systems and utility services. • Familiarity with CRM systems and other software applications used in customer service. • Previous experience in a call center or customer-facing role, with a strong focus on customer satisfaction and retention. **Benefits** At blithequark, we believe in recognizing and rewarding our employees for their hard work and dedication. As an Experienced Bilingual Customer Service Representative, you will be eligible for the following benefits: • Comprehensive health insurance, including medical, dental, and vision coverage. • 401K contribution, with a company match to help you save for your future. • Incentive and recognition program, with opportunities to earn bonuses and rewards for outstanding performance. **Work Environment and Company Culture** Our team at blithequark is passionate about delivering exceptional customer experiences and working together to achieve our goals. We foster a collaborative and inclusive work environment, with a strong focus on employee development and growth. As an Experienced Bilingual Customer Service Representative, you will have the opportunity to work with a diverse team of professionals, learn from their experiences, and contribute to our company's mission. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Bilingual Customer Service Representative, you will have access to a range of training programs, workshops, and resources to help you advance your career and improve your skills. Our company offers a comprehensive onboarding program, regular coaching and feedback, and opportunities for professional development and advancement. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the position. We look forward to hearing from you and learning more about your qualifications. Apply now to join our dynamic team at blithequark and take the first step towards a rewarding career in customer service. Apply for this job