**Customer Support Representative for arenaflex Online Course Platform**

At arenaflex, we're revolutionizing the way people learn and grow. Our cutting-edge online course platform is designed to provide a seamless and engaging experience for students and educators alike. As a pioneer in the industry, we're seeking a highly skilled and enthusiastic Customer Support Representative to join our team and help shape the future of online education. **About arenaflex** arenaflex is a forward-thinking company that's dedicated to making high-quality education accessible to everyone. Our online course platform is built on a robust infrastructure that enables users to create, share, and discover courses with ease. With a strong focus on innovation and customer satisfaction, we're committed to providing an exceptional learning experience that sets us apart from the competition. **Job Summary** We're looking for a talented Customer Support Representative to join our team and provide top-notch support to our growing user base. As the first full-time customer service representative at arenaflex, you'll have the unique opportunity to shape the direction of our support team and make a lasting impact on our company's success. **Responsibilities** As a Customer Support Representative at arenaflex, you'll be responsible for: * Learning our software product and providing expert support to customers via email, chat, and phone * Collaborating with our development team to identify and resolve product issues * Contributing to the creation and maintenance of our help center documentation * Testing our product and reporting any bugs or issues you encounter * Providing exceptional customer service and ensuring a positive user experience **Essential Qualifications** To succeed in this role, you'll need: * Fluency in native-like English, as you'll be writing to customers and creating documentation in English * Familiarity with software products, web hosting services, and online course platforms (ideally) * Basic understanding of DNS (Domain Name System) and its applications, including setting up DNS records for a website using CNAME and CAA DNS records * Excellent communication and problem-solving skills * Ability to work independently and as part of a remote team **Preferred Qualifications** While not essential, the following qualifications would be a plus: * Experience working with online course platforms or similar educational software * Familiarity with DNS configuration and troubleshooting * Strong analytical and technical skills * Ability to work in a fast-paced environment and adapt to changing priorities **Job Perks and Conditions** As a Customer Support Representative at arenaflex, you can expect: * A competitive salary of $300 USD per month, negotiable * Full-time freelance position with flexible scheduling (8 hours a day, with most hours in the morning and afternoon of your timezone) * Opportunity to work from home, fully remote * Ability to work in your own timezone, without needing to adapt to our European CET timezone * 20 days of leave per year, with the option to take additional time off as needed * Access to ongoing training and professional development opportunities * A dynamic and supportive work environment with a team of like-minded individuals **How to Apply** If you're passionate about online education and customer support, we want to hear from you! To apply, please send an email to [email protected] with your CV and a brief introduction. In your email, please highlight any relevant experience you have with online course platforms, hosting services, software services, and DNS configuration. **Additional Requirements** To ensure that we receive a thoughtful and well-written application, please include the following in your email: * A brief description of arenaflex and our online course platform, written in your own words * Your understanding of DNS and its applications * Your country and timezone, as well as any relevant work experience or education * Any questions you may have about the role or our company **Conclusion** At arenaflex, we're committed to providing an exceptional learning experience for our users. As a Customer Support Representative, you'll play a critical role in shaping the future of online education. If you're passionate about customer support, online education, and innovation, we encourage you to apply for this exciting opportunity. Apply for this job