**Customer Support Specialist for Voice and Chat Account – Join blithequark's Dynamic Team**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams to drive business growth? If so, we invite you to join blithequark, a rapidly growing marketing agency and e-commerce company, as a Customer Support Specialist for voice and chat account. At blithequark, we're committed to revolutionizing the customer support landscape by providing innovative solutions that meet the evolving needs of our clients. Our dynamic team is dedicated to delivering world-class support experiences that exceed customer expectations. As a Customer Support Specialist, you'll play a vital role in shaping the future of customer support at blithequark. **Responsibilities:** As a Customer Support Specialist for voice and chat account, you'll be responsible for: * Responding to inquiries and complaints from customers via voice calls and/or chat, ensuring prompt, courteous, and professional service to all clients. * Troubleshooting technical issues and escalating complex problems to the appropriate department, demonstrating a proactive approach to issue resolution. * Maintaining accurate records of all client interactions and transactions, adhering to blithequark's high standards of data integrity. * Collaborating with the customer support team to ensure timely and efficient issue resolution, fostering a culture of teamwork and open communication. * Identifying opportunities to improve the customer experience and communicating these to the team, driving continuous improvement and innovation. * Utilizing customer support software (e.g., Gorgias) to streamline support processes and enhance the overall customer experience. **Requirements:** To succeed in this role, you'll need: * Native Speaker level proficiency in Filipino and English, enabling you to effectively communicate with clients from diverse linguistic backgrounds. * A Bachelor's degree in a related field (e.g., business, marketing, communication), providing a solid foundation for customer support and industry knowledge. * 2+ years of experience in a customer support role, demonstrating a proven track record of delivering exceptional support experiences. * Excellent communication skills, both written and verbal, allowing you to effectively engage with clients and team members. * Ability to work under pressure in a fast-paced environment, maintaining a calm and composed demeanor even in high-stress situations. * Strong problem-solving skills and attention to detail, enabling you to identify and resolve complex issues efficiently. * Experience using customer support software (e.g., Gorgias), familiarizing you with industry-standard tools and technologies. **Benefits:** As a valued member of blithequark's team, you'll enjoy a comprehensive benefits package, including: * Independent Contractor Agreement, providing flexibility and autonomy in your work arrangements. * Quarterly Performance Bonus, recognizing your contributions to the team's success. * Monthly Performance Bonus, rewarding your dedication and hard work. * Health Insurance Reimbursement, supporting your well-being and financial security. * WFH Upgrade Allowance, enabling you to create a comfortable and productive home workspace. * 15 Days Paid Time-Off, allowing you to recharge and pursue your passions. * 6 Company-Wide Holidays, celebrating important milestones and cultural events. * 6 Country Holidays, honoring national observances and traditions. * 100% Fully Remote, providing the flexibility to work from anywhere, at any time. **Work Environment and Company Culture:** At blithequark, we're committed to fostering a dynamic and inclusive work environment that encourages collaboration, creativity, and growth. Our team is passionate about delivering exceptional support experiences and driving business success. As a Customer Support Specialist, you'll be part of a vibrant community that values: * Open communication and feedback * Continuous learning and professional development * Innovation and experimentation * Diversity, equity, and inclusion * Work-life balance and flexibility **Compensation:** We offer a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience and qualifications. Additionally, you'll receive a comprehensive benefits package, including health insurance reimbursement, WFH upgrade allowance, and paid time-off. **How to Apply:** If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We can't wait to hear from you and explore how you can contribute to blithequark's success! Apply for this job