**Director of Strategic Growth and Customer Experience Excellence - Remote Opportunity with blithequark**

Are you a strategic leader with a passion for customer experience and business growth? Do you thrive in a dynamic, innovative environment where you can reimagine the world of customer engagement? We're seeking a talented Director of Strategic Growth and Customer Experience Excellence to join our blithequark team, where you'll play a key role in shaping our client relationships and driving business success. **About blithequark** blithequark is a global leader in customer engagement services, operating in over 70 countries across 6 continents. Our vision is to deliver exceptional customer experiences that drive business value for our clients. blithequark Catalyst, a subsidiary of blithequark, specializes in customer engagement and business performance improvement, leveraging technology-enabled solutions to accelerate digital transformation and deliver actionable customer experience (CX) insights. **Job Overview: Director, Strategy** We're seeking a seasoned Director of Strategy to join our blithequark Catalyst team, focusing on building client relationships, identifying new business opportunities, and driving delivery excellence. As a strategic leader, you'll work closely with internal teams, cross-functional stakeholders, and external clients to understand business needs and develop tailored solutions that meet or exceed client expectations. **Key Responsibilities** As a Director of Strategic Growth and Customer Experience Excellence, you'll be responsible for: * **Shape and Deliver Projects** + Support sales teams in developing and delivering client proposals + Utilize structured problem-solving skills and frameworks to develop project strategies, work plans, and approaches to address business questions + Leverage best-in-class analytical tools to analyze large datasets and derive actionable insights + Apply financial techniques to identify key economic business drivers and develop financially driven recommendations + Lead high-performing teams to deliver high-quality analysis, thought capital, and clear data-driven recommendations * **Client Engagement Management** + Provide management throughout the project lifecycle, navigating complex issues and project risks + Build, manage, and sustain strong long-term relationships with internal and external clients + Identify opportunities to grow assigned accounts within the Customer Experience Analytics portfolio + Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence * **Practice Building** + Lead practice building activities, such as solution packaging, thought leadership development, and market offering development + Develop expertise in specific practice specialty areas to drive firm-recognized expertise development + Provide coaching and mentoring to business analysts and consultants + Support the development of integrated capabilities via standardized work processes, tools, and templates **Essential Qualifications and Skills** To succeed in this role, you'll need: * A minimum of 9 years of consulting experience, with a strong background in customer relationship management and business transformation * Exceptional client management skills, with the ability to build and maintain strong relationships * Strong interpersonal communication skills, with the ability to work effectively in teams * Proficiency in various software applications, including Microsoft Exchange, Microsoft Word, and Excel * Excellent written communication skills, with the ability to craft compelling narratives and insights * A results-oriented mindset, with the ability to drive change in unstructured environments **Preferred Qualifications and Skills** To stand out in this role, you'll ideally have: * Advanced understanding of technologies such as Power BI, Tableau, MiniTab, Speech & Text, AI, RPA, Social Listening, and Advanced Analytics * Experience in contact centers and self-service channels * A proven track record of managing and developing remote teams **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Director of Strategic Growth and Customer Experience Excellence, you'll have opportunities to: * Develop your expertise in customer experience and business strategy * Lead high-performing teams and drive business growth * Participate in practice building activities and thought leadership development * Access training and development programs to enhance your skills and knowledge **Work Environment and Company Culture** We're a remote-friendly company, offering flexible work arrangements that support work-life balance. Our culture is built on a foundation of diversity, inclusion, and teamwork, with a passion for innovation and customer-centricity. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Private medical plans * Retirement savings plans * Paid learning days * Flexible workplaces Specific benefits plans may vary by country or region. **Conclusion** If you're a strategic thinker with a passion for customer experience and business growth, we encourage you to apply for this exciting opportunity. As a Director of Strategic Growth and Customer Experience Excellence at blithequark Catalyst, you'll play a key role in shaping our client relationships and driving business success. Join our team and help us reimagine the world of customer engagement. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, including individuals with disabilities and veterans. Apply for this job Apply for this job