Experienced Full Stack Media Systems Administrator – Advanced Level AI and Chat GPT Work for blithequark

**Unlock the Magic of Entertainment Technology at blithequark** Are you a highly skilled and motivated Media Systems Administrator looking for a new challenge in the entertainment industry? Do you have a passion for cutting-edge technology and a desire to work with a talented team of artists, technologists, and storytellers? If so, we invite you to join blithequark, a leader in the entertainment industry, as an Experienced Full Stack Media Systems Administrator. **Introduction to blithequark** blithequark is a pioneer in animation and filmmaking, combining stunning creativity and storytelling with cutting-edge technology to bring new characters and projects to the big screen for audiences worldwide. With a rich legacy of beloved films, from Snow White and the Seven Dwarfs to Frozen and Encanto, blithequark is a household name that evokes magic, wonder, and excitement. Our studio is committed to fostering a culture of innovation, creativity, and inclusion, where every employee feels valued, respected, and empowered to contribute their best work. **Job Overview** As an Experienced Full Stack Media Systems Administrator at blithequark, you will provide technical support and services related to media and audio-visual (AV) systems, ensuring that our studio is equipped with the latest technology to produce world-class animation and films. This is an exceptional opportunity to work with a talented team of artists, technologists, and storytellers who are passionate about creating unforgettable entertainment experiences. **Key Responsibilities** * Provide technical support for all media and AV systems in the studio, including conference rooms, "Dailies"/digital review rooms, AV trucks, and other facilities * Aid in the design of media and AV systems and spaces, collaborating with cross-functional teams to ensure seamless integration and optimal performance * Partner closely with Media teams at our Burbank and Vancouver studio locations to maintain a consistent artist experience across studio sites * Offer Assistance Desk/Service Center-style support as needed, responding to inbound technical support requests, calls, and tickets from studio employees * Resolve support issues from start to finish, ensuring prompt and effective solutions that meet the needs of our artists and technologists * Collaborate with other technology teams on an as-needed basis to ensure that our systems and infrastructure are aligned with studio goals and objectives * Install and support a wide range of software and hardware, including workstations, displays, tablets, and related peripherals * Provide basic support for server and network equipment on an as-needed basis, working closely with our network and systems teams to ensure that our infrastructure is secure, reliable, and high-performing * Work with studio leadership to continually improve technical support systems and processes, identifying areas for improvement and implementing changes that enhance the overall artist experience * Help define how end-user support should be organized, delivered, standardized, and communicated, ensuring that our support services are responsive, effective, and user-friendly * Create detailed documentation of processes and procedures, maintaining accurate records and knowledge bases that support our technical operations * Maintain a flexible schedule, including possible evening or weekend work, to ensure that our systems and services are always available and performing at their best **Essential Qualifications** * Minimum 2 years of experience with media and AV technology, related technical/customer support, ideally in a production setting * Solid experience with AV technology and trends, including familiarity with professional projectors, sound/video routing equipment, mixers, speakers, large displays, and other common AV equipment * Proficiency with common video conferencing platforms, such as Zoom, Google Meet, and MS Teams, as well as hardware platforms like Cisco and Poly * Working knowledge of Mac OS, iOS, and Windows operating systems, with experience with Linux desktop * Familiarity with remote desktop technologies, such as HP Anywhere (Teradici) and HP Remote Graphics Software (RGS) * Experience with ticket tracking, technical support tools, documentation platforms, and diagnostic systems * Proficiency with productivity applications like OpenOffice, Microsoft Office, and Google Workspace * Ability to diagnose, repair, or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.) * Strong analytical problem-solving skills, with the ability to think critically and creatively in a fast-paced environment * Excellent interpersonal skills and a strong customer service orientation, with the ability to communicate effectively with artists, technologists, and other stakeholders * Highly self-motivated and able to manage and prioritize multiple simultaneous and competing challenges * Ability to lift heavy equipment, install, configure, and maintain desktop/computers and mobile devices **Preferred Qualifications** * Experience designing and building complex AV systems, wire coordination, and other related technologies * Experience programming control systems, such as Q-Sys, Crestron, or AMX * Experience with professional secure streaming platforms like Sohonet or Evercast * Solid knowledge of computer hardware and components, with A+ or equivalent systems administration certification * Active experience with Linux administration * Solid Mac/Windows system administration skills * Experience with/preference for scripting/coding * Experience with CG animation, VFX, or video game production environments and common pipelines **Education and Compensation** * BS or BA degree in Information Technology, Computer Science, Broadcast Arts, or a related technical field, or equivalent professional experience * The hiring range for this position in California is $85,300 - $114,400 per year, based on a 40-hour workweek. The actual salary offered will consider internal equity and may vary depending on the candidate's geographic location, work-related experience, skills, and education, among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position advertised. **Work Environment and Company Culture** * At blithequark, we pride ourselves on our collaborative and dynamic work environment, where artists, technologists, and storytellers come together to create unforgettable entertainment experiences. Our studio is committed to fostering a culture of innovation, creativity, and inclusion, where every employee feels valued, respected, and empowered to contribute their best work. * We offer a range of benefits and perks, including comprehensive health insurance, retirement savings plans, and generous paid time off, as well as opportunities for professional development and growth. **How to Apply** * If you are a motivated and experienced Media Systems Administrator looking for a new challenge, please submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Please include your resume, cover letter, and any relevant documentation or portfolio samples that demonstrate your skills and experience. **Don't Hesitate, Apply!** * Submit your application today and join our team of talented artists, technologists, and storytellers at blithequark. We look forward to hearing from you! Apply for this job