**Director, Partner & Customer Service (Remote) - Lead the Way in Delivering Exceptional Experiences at arenaflex**

At arenaflex, we're not just a company - we're a community that's passionate about creating a culture of connection and service. As a leader in the industry, we're committed to developing extraordinary leaders who share this passion and are guided by their service to others. We're now seeking a talented and experienced Director, Partner & Customer Service to join our team and help us drive the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through multi-disciplinary global contact centers and related functions. **About arenaflex** arenaflex is a company that's dedicated to bringing people together and creating a sense of community. We believe that by putting our partners and customers at the heart of everything we do, we can create a truly exceptional experience that sets us apart from the rest. Our company culture is built on a foundation of values that include empathy, respect, and a passion for delivering exceptional service. **Job Summary** As a Director, Partner & Customer Service at arenaflex, you will be responsible for leading the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence. **Key Responsibilities** * Model leadership behaviors that are grounded in arenaflex's Mission and Values * Drive the engagement, development, and performance of all members of the team * Set goals and actively provide partners with coaching, feedback, and development opportunities * Identify, understand, and align with customer needs and develop strategy, plans, budgets, and deliver world-class operations and services * Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials * Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations * Enjoy working on an energetic, fun team and have the ability to drive the business forward as part of a highly collaborative team, while acting in accordance with arenaflex's guiding principles **Essential Qualifications** * 10 years' experience leading contact centers and/or customer experience centers * 5+ years' experience leading contact centers in an outsourced environment preferred * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and all aspects of change management * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and continuous improvement initiatives * Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration * Has experience leveraging Lean, Six Sigma, or similar methodologies * Demonstrated track record of results and improvements * Master's degree preferred **Preferred Qualifications** * Experience working in a remote or hybrid work environment * Familiarity with arenaflex's products and services * Experience working with diverse teams and populations * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects **Skills and Competencies** * Strong leadership and management skills * Excellent communication and interpersonal skills * Ability to analyze complex data and develop insights * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong analytical and technical skills * Ability to develop and implement effective strategies and plans * Strong collaboration and teamwork skills * Ability to build and maintain strong relationships with stakeholders **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our leaders grow and develop their careers. As a Director, Partner & Customer Service, you'll have access to a range of training and development opportunities, including: * Leadership development programs * Coaching and mentoring * Training and development workshops * Opportunities for advancement and career growth * Access to arenaflex's extensive library of online courses and training resources **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's passionate about creating a culture of connection and service. As a Director, Partner & Customer Service, you'll be part of a highly collaborative team that's dedicated to delivering exceptional customer and partner experiences. Our company culture is built on a foundation of values that include empathy, respect, and a passion for delivering exceptional service. **Compensation, Perks, and Benefits** arenaflex is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include: * Competitive pay and benefits package * 100% tuition coverage through our arenaflex College Achievement Plan * Health coverage with a variety of plans to choose from * Stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * Access to arenaflex's extensive library of online courses and training resources **How to Apply** If you're a talented and experienced leader who's passionate about delivering exceptional customer and partner experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. **Accommodation for Disability** arenaflex is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [insert contact information]. Apply for this job