**Entry Level Remote Customer Service Representative – arenaflex**

Join arenaflex, a leading Business Process Outsourcing (BPO) company, as we seek highly motivated and dedicated individuals to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As a full-time customer service representative, you will have the opportunity to start your career with our growing team and benefit from our industry-leading training. **About arenaflex** arenaflex is a trusted partner in the industry, committed to excellence and innovation. With a diverse lineup of tech-enabled business services operating companies, we deliver tailored solutions to meet the diverse needs of our clients. Our mission is to help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. **Position Overview** We are seeking entry-level customer service representatives to handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers, and professionally represent some of the most recognizable brands in the world. As a customer service representative, you will be responsible for: * Listening to customers, understanding their needs, and resolving customer issues * Utilizing systems and technology to complete account management tasks * Recognizing sales opportunities and applying sales skills to upgrade * Explaining and positioning products and processes with customers * Appropriately escalating customer dissatisfaction with managerial teams * Ensuring first call resolution through problem-solving and effective call handling **Key Responsibilities** * Handle inbound calls and respond to customer inquiries in a professional and courteous manner * Troubleshoot basic technical issues and provide solutions to customers * Build strong relationships with customers through effective communication and problem-solving skills * Utilize systems and technology to complete account management tasks and provide accurate information to customers * Recognize sales opportunities and apply sales skills to upgrade customer accounts * Explain and position products and processes with customers to meet their needs * Appropriately escalate customer dissatisfaction with managerial teams to ensure timely resolution * Ensure first call resolution through problem-solving and effective call handling **Candidate Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * Aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Essential and Preferred Qualifications** * Previous customer service experience is an asset * Experience with CRM software and other customer service tools is an asset * Basic knowledge of sales and marketing principles is an asset * Ability to work in a team environment and provide support to colleagues as needed * Ability to adapt to changing priorities and deadlines * Ability to maintain confidentiality and handle sensitive customer information * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and provide support to colleagues as needed * Ability to adapt to changing priorities and deadlines * Ability to maintain confidentiality and handle sensitive customer information * Ability to work in a fast-paced environment with multiple priorities and deadlines * Basic knowledge of sales and marketing principles * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth * Comprehensive training program to develop skills and knowledge * Ongoing coaching and feedback to support career development * Access to industry-leading tools and technology * Opportunities for professional development and continuing education * Collaborative and supportive work environment **Work Environment and Company Culture** * Work from home in a professional and comfortable environment * Collaborative and supportive work environment * Opportunities for socialization and team-building activities * Flexible scheduling to accommodate work-life balance * Access to industry-leading tools and technology * Opportunities for professional development and continuing education **Compensation, Perks, and Benefits** * Competitive hourly rate of $15.50 per hour * Opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Flexible scheduling to accommodate work-life balance * Access to industry-leading tools and technology * Opportunities for professional development and continuing education **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on arenaflex's response to COVID-19, please visit [www.arenaflex.com/covid-19]( **How to Apply** If you are a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our careers page, including screening questions and a brief pre-employment test. Apply for this job