Experienced Airport Customer Service Representative and Ramp Agent - arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading player in the aviation industry, dedicated to providing exceptional customer service and ensuring the safe and timely transportation of cargo. As a key member of our team, you will play a vital role in our mission to deliver outstanding results and exceed customer expectations. The aviation industry is a dynamic and fast-paced environment that requires a unique blend of skills, knowledge, and adaptability. At arenaflex, we are committed to fostering a culture of excellence, innovation, and teamwork, and we are excited to welcome talented and motivated individuals to join our team. Job Overview and Key Responsibilities As an experienced Airport Customer Service Representative and Ramp Agent at arenaflex, you will be responsible for ensuring the safe and efficient handling of customer baggage and cargo. This is an entry-level position that offers opportunities for career advancement and professional growth. Our leaders are dedicated to providing mentorship and support to help you develop your skills and achieve your career goals. Your daily tasks will include: Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, as well as guiding incoming and departing aircraft from gate positions to ensure timely connections. Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. Operating baggage scanners and computers to ensure accurate routing of baggage to customer destinations. Work Schedule and Environment As a Ramp Agent at arenaflex, you will work a varied schedule that includes early morning to overnight shifts, with a minimum of 20 hours and a maximum of 40 hours per week, depending on your seniority and operational needs. You will be required to work in a fast-paced airport environment, which may involve exposure to harsh weather conditions, noise, and physical demands. However, we prioritize safety-conscious behaviors and provide training and equipment to ensure your well-being and success in this role. Compensation and Benefits At arenaflex, we offer a competitive starting salary of $19.00 per hour, with regular pay increases over a period of 10.5 years. Our benefits package includes: Competitive salary and industry-leading profit-sharing program. 401(k) with generous company contributions up to 9%. Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life benefits. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones at all stages. Holistic wellbeing programs to support physical, emotional, social, and financial health. Domestic and international space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. Worldwide partnerships for community service and innovative goals focused on sustainability and reducing our carbon footprint. Recognition rewards and awards through our platform. Business Resource Groups to connect employees with common interests and promote inclusion. Access to over 500 discounts, specialty savings, and voluntary benefits. Minimum Qualifications To succeed as a Ramp Agent at arenaflex, you will need to meet the following minimum qualifications: Prioritize safety and security of self, others, and personal data. Embrace diverse people, thinking, and styles. Possess a high school diploma, GED, or high school equivalency. Be at least 18 years old and have authorization to work in the United States. Have a valid driver's license. Be proficient in English. Pass a physical ability test (PAT). Wear required company-approved Personal Protective Equipment (PPE). Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. Preferred Qualifications While there are no preferred qualifications for this role, we encourage applicants with a passion for customer service, aviation, and teamwork to apply. If you have experience working in a fast-paced environment, handling heavy equipment, or working with diverse teams, you may have a competitive edge in our selection process. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop their careers. As a Ramp Agent, you will have access to training and development programs, mentorship, and opportunities for advancement. Our leaders are dedicated to providing feedback, coaching, and support to help you achieve your career goals. You will also have the opportunity to work with a diverse team of professionals, learn about the aviation industry, and develop valuable skills that can be applied to a variety of roles. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to make every employee feel valued, heard, and empowered to contribute their best work. As a Ramp Agent, you will be part of a tight-knit team that works together to achieve common goals and deliver exceptional results. Conclusion If you are a motivated and customer-focused individual who is passionate about aviation and teamwork, we encourage you to apply for the Ramp Agent role at arenaflex. This is an exciting opportunity to join a dynamic and growing company, develop your skills and career, and be part of a team that is dedicated to delivering exceptional results. Don't miss out on this chance to take your career to new heights and apply today! Apply for this job