Experienced Automotive Sales and Service Web Chat Agents – Customer Service and Lead Generation Specialists for blithequark

Introduction to blithequark and the Role At blithequark, we are revolutionizing the way automotive and recreational vehicle sales, service, financing, and general inquiries are handled online. As a dedicated and results-driven organization, we are seeking highly skilled and motivated Web Chat Agents to join our dynamic team. As the online point of contact for our clients' customers, you will play a vital role in delivering exceptional customer service, providing accurate and timely information, and converting online interactions into valuable leads that drive revenue for our clients' businesses. Key Responsibilities and Expectations In this critical role, you will be responsible for managing a diverse range of customer inquiries through online chat, providing precise and timely information about products and services, and assisting in scheduling appointments by narrowing down customer needs. Your primary focus will be to represent our clients favorably and contribute to the growth and success of their businesses. Key responsibilities include: Managing a high volume of customer inquiries through online chat, ensuring timely and accurate responses to customer questions and concerns Providing detailed and precise information about automotive and recreational vehicle sales, service, financing, and general inquiries related to our clients' businesses Assisting customers in scheduling appointments and narrowing down their needs to ensure a seamless and efficient experience Developing and sustaining a thorough knowledge base of our continuously evolving offerings, including new products, services, and promotions Capturing and documenting customer contact information for lead generation, ensuring accurate and up-to-date records Summarizing customer interactions based on their needs for client reporting, providing valuable insights and feedback to our clients Essential Qualifications and Skills To be successful in this role, you will need to possess exceptional written and verbal communication abilities, with a strong focus on providing accurate and timely information to customers. You will also need to have proficient typing skills, with a minimum of 35 WPM (40 WPM preferred), and a strong aptitude for multitasking. Prior gaming experience is advantageous, as it demonstrates your ability to work in a fast-paced and dynamic environment. Additionally, you will need to have: Basic familiarity with internet and window-based computer operations, including proficiency in Microsoft Office and other software applications A positive, professional demeanor and an ability to adapt in a dynamic environment, with a strong focus on customer satisfaction and experience Previous experience in retail customer service or the automotive industry is preferred but not mandatory, although it can be beneficial in understanding the nuances of the industry High School Diploma, GED, or an equivalent certification is required, with a strong educational foundation in communications, marketing, or a related field A background check will be conducted as part of the hiring process, ensuring the highest level of integrity and professionalism within our team Preferred Qualifications and Experience While not mandatory, previous experience in an office environment, customer interaction, or call center experience is preferred, as it demonstrates your ability to work in a fast-paced and dynamic environment. Additionally, experience in the automotive industry or a related field can be beneficial in understanding the nuances of the industry and providing exceptional customer service. Career Growth Opportunities and Professional Development Joining blithequark as a Web Chat Agent opens the door to numerous professional development opportunities. As you enhance your customer service skills and contribute positively to our clients' success, pathways for career advancement within our organization are available. You will have the opportunity to develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment. With a strong focus on employee development and growth, we provide ongoing training and support to ensure your success and advancement within the company. Company Culture and Values at blithequark At blithequark, we pride ourselves on fostering a collaborative and fast-paced work environment that emphasizes customer satisfaction. Our team values positivity and professionalism, creating a supportive atmosphere where every individual works toward shared objectives. We believe in empowering our employees to take ownership of their work, providing the necessary tools and resources to succeed, and recognizing and rewarding outstanding performance and contributions. Networking and Professional Opportunities This role provides an excellent platform for networking and skill development within the automotive industry, enabling you to connect with professionals and enhance your career trajectory. You will have the opportunity to work with a diverse range of clients and customers, developing a deep understanding of the industry and building a strong network of contacts and relationships. Employment Type and Work Environment This is a full-time position, offering a competitive salary and benefits package. As a Web Chat Agent at blithequark, you will work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer service and driving business growth. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to the company. You will have access to ongoing training and development opportunities, a supportive and dynamic work environment, and a range of benefits that support your well-being and career growth. Conclusion and Call to Action If you are a motivated and results-driven individual with a passion for customer service and the automotive industry, we encourage you to apply for this exciting opportunity. As a Web Chat Agent at blithequark, you will have the opportunity to develop new skills, take on new challenges, and advance your career in a dynamic and supportive environment. Join our team and contribute to the success and growth of our clients' businesses, while advancing your own career and professional development. Apply now to take the first step in an exciting and rewarding career with blithequark. Apply for this job