Experienced Bilingual Customer Service Agent – Ticket/Gate Agent LOD Spanish for Delivering Exceptional Travel Experiences

Welcome to blithequark: Where Passion Meets Excellence Imagine being part of a dynamic team that is dedicated to providing unparalleled customer service, while also being part of a company that values its employees and offers a wide range of benefits and opportunities for growth. At blithequark, we are committed to making a difference in the lives of our customers and employees, and we are looking for talented and motivated individuals to join our team as a Ticket/Gate Agent LOD Spanish (Customer Service Agent). As a leader in the industry, blithequark is poised to revolutionize the way we travel, and we invite you to be a part of this exciting journey. About the Role As a Language of Destination (LOD) Customer Service Agent, you will play a vital role in demonstrating blithequark's commitment to our customers by making their travel experience as smooth and pleasant as possible. You will be the first point of contact for our customers, guiding and assisting them with the ticketing and baggage check-in process, as well as providing exceptional customer service and support throughout their journey. Your ability to communicate effectively in both English and Spanish will be a valuable asset in ensuring that our customers receive the highest level of service. Key Responsibilities: Greet customers and guide them through the ticketing and baggage check-in process, ensuring a seamless and efficient experience Use a computer to sell, print, and reissue tickets, as well as manage customer reservations and travel itineraries Manage the check-in process, ensuring that customers have the proper travel documentation and meet all necessary requirements Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts, while maintaining a safe and efficient work environment Practice safety-conscious behaviors in all operational processes and procedures, adhering to blithequark's high standards for safety and security Assist customers with routing, trip planning, and gate boarding, providing personalized support and guidance throughout their journey Use computers to assist customers with seat availability, make gate announcements, and manage the boarding process, ensuring a smooth and organized departure Operate jet ways and aircraft doors, while maintaining a high level of safety and attention to detail Collaborate with other team members to ensure a cohesive and efficient operation, sharing knowledge and best practices to drive continuous improvement About You To be successful in this role, you will need to be fluent in both English and Spanish, with the ability to pass a standardized language assessment. You will also need to have a high school diploma or equivalent, be at least 18 years old, and have authorization to work in the United States. Additionally, you will need to have strong verbal and written communication skills, basic computer skills, and the ability to lift bags or items weighing up to 50 pounds. A positive and customer-focused attitude, combined with a willingness to learn and adapt, will be essential in delivering exceptional results in this role. Essential Qualifications: Preferred Language of Destination – Spanish with the ability to pass standardized language assessment High school diploma, GED, or high school equivalency At least 18 years old and authorization to work in the United States Proficient in English Strong verbal and written communication skills Basic computer skills Ability to lift bags or items weighing up to 50 pounds Ability to work in a fast-paced environment, with a focus on safety, efficiency, and customer satisfaction Preferred Qualifications: Previous ticketing experience, with a strong understanding of airline operations and customer service principles Ability to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays, with a flexible and adaptable approach Ability to pass a physical ability test (PAT), demonstrating a high level of physical fitness and ability to perform the demands of the role Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal, with a strong understanding of security protocols and procedures Previous experience working in a team environment, with a focus on collaboration, communication, and mutual support What We Offer At blithequark, we offer a wide range of benefits and opportunities for growth, including: Competitive Compensation and Benefits: Starting pay of $25.73 per hour, with regular pay increases and opportunities for advancement Competitive salary and industry-leading profit-sharing program, recognizing and rewarding individual and team contributions 401(k) with generous company contributions, supporting your long-term financial goals and security Paid time off, including vacation, holidays, and paid personal time, allowing you to recharge and pursue your interests Comprehensive health benefits, including medical, dental, vision, and life insurance, protecting your well-being and that of your loved ones Career Development and Growth Opportunities: Career development programs to help you achieve your long-term career goals, with a focus on skill-building, mentorship, and leadership development Opportunities for advancement and professional growth, with a range of roles and specialties to explore Worldwide partnerships and community service opportunities, allowing you to make a positive impact and expand your horizons Access to training and development programs, including workshops, conferences, and online courses, to support your ongoing learning and growth Work Environment and Company Culture: At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of programs and resources to support our employees, including: Holistic wellbeing programs to support physical, emotional, social, and financial health, recognizing the importance of overall wellbeing Employee assistance programs and mental health resources, providing support and guidance when you need it Business resource groups to connect employees with common interests, fostering a sense of community and belonging Recognition rewards and awards through the Unstoppable Together platform, celebrating your achievements and contributions A dynamic and supportive team environment, with a focus on collaboration, open communication, and mutual respect How to Apply If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a career that will take you to new heights! As a valued member of the blithequark team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing as a professional. Apply now and join the blithequark team as a Ticket/Gate Agent LOD Spanish (Customer Service Agent). We look forward to receiving your application and exploring how you can contribute to our team's success. Together, let's create a world-class travel experience that exceeds our customers' expectations and sets a new standard for excellence in the industry. Apply for this job