Experienced Bilingual Customer Service Representative - Remote Work Opportunity in Spanish and English Languages

Welcome to blithequark: A Global Leader in Customer Experience At blithequark, we're passionate about delivering exceptional customer experiences that drive business success. As a forward-thinking organization, we nurture a people-first culture that values inclusivity, diversity, and a sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. If you're looking for a "work from home" career change with a purpose-driven organization, we invite you to join our team of game-changers as a remote Customer Service Representative. About the Role As a Customer Service Representative working from home, you'll be the face of our company, providing top-notch support to our customers via inbound and outbound calls, emails, and chats. You'll be part of a diverse team of 70+ nationalities, working together to deliver outstanding customer experiences that exceed expectations. Our team is passionate about helping the world's best-known brands improve their businesses through innovative solutions and exceptional customer service. Key Responsibilities Provide inbound customer support using a call flow guide in the customer's preferred language (Spanish or English) Help customers resolve basic technical issues and answer questions about our products and services Track, document, and retrieve information in databases to ensure seamless customer interactions Offer additional products and/or services to enhance the customer experience Deliver expert customer experiences with a smile, ensuring customer satisfaction and loyalty Your Qualifications To succeed in this role, you'll need to possess excellent communication skills, integrity, knowledge, and genuine compassion. We're looking for individuals who are fluent in both Spanish and English, with a strong customer service background and a passion for helping others. Other essential qualifications include: 1+ year of customer service experience Open availability to work a variety of shifts, including evenings and weekends A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking and strong computer navigation skills Eagerness to learn new technologies and adapt to changing situations A desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered) High-speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence Preferred Qualifications Previous experience working in a remote or virtual environment Familiarity with customer relationship management (CRM) software and technology Strong problem-solving skills and ability to think critically Excellent time management and organizational skills Ability to work independently and as part of a team Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we're dedicated to investing in our people and providing opportunities for advancement. Benefits and Perks We champion our people and invest in their success. As a blithequark employee, you'll be eligible for a range of benefits, including: Competitive base salary range of $15-$18/hr. (pay rate will not be below the applicable minimum wage) Medical, dental, and vision insurance Comprehensive employee assistance program (EAP) 401(k) retirement plan Paid time off and holidays Paid training days DailyPay enrollment option to access pay "early," when you want it Performance-based incentives and lucrative employee referral bonus opportunities Company networking opportunities with organized groups in various topics, including diversity, equity, and inclusion Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience and flexibility Our Culture and Values At blithequark, we're proud of our culture and values, which are centered around our people. We believe in: Championing our people and investing in their success Embracing diversity, equity, and inclusion in all aspects of our business Fostering a sense of belonging and community among our employees Delivering exceptional customer experiences that exceed expectations Driving innovation and growth through technology and creativity How to Apply If you're passionate about delivering exceptional customer experiences and are looking for a "work from home" career change with a purpose-driven organization, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Equal Employment Opportunity blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to providing equal employment opportunities to all applicants and employees, regardless of their race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Conclusion Join our team of game-changers at blithequark and start your journey to a rewarding and fulfilling career. With our commitment to our people, our customers, and our community, we're confident that you'll find a sense of purpose and belonging with our organization. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Apply for this job