**Experienced Bilingual Customer Service Representative – Spanish Language Expertise – Lakeland, FL**

Are you a customer-centric individual with a passion for delivering exceptional service in a fast-paced environment? Do you possess excellent communication skills in both English and Spanish, and a strong desire to grow your career with a dynamic and inclusive organization? If so, we invite you to join blithequark's team of dedicated professionals as a Bilingual Customer Service Representative in our Lakeland, FL office. At blithequark, we believe that our employees are the driving force behind our success. As a valued member of our team, you will have the opportunity to make a meaningful impact on our customers' lives, while also advancing your career in a supportive and growth-oriented environment. Our commitment to diversity, equity, and inclusion creates a workplace where everyone feels valued, respected, and empowered to succeed. **About blithequark** blithequark is a leading provider of innovative solutions in the insurance industry, dedicated to delivering exceptional customer experiences and building long-term relationships with our policyholders. Our company culture is built on a foundation of mutual respect, open communication, and a passion for excellence. We believe that our employees are the key to our success, and we are committed to providing them with the resources, support, and opportunities they need to grow and thrive. **Job Summary** As a Bilingual Customer Service Representative, you will be the first point of contact for our customers, providing personalized service and support to meet their needs and resolve their issues. You will be responsible for answering billing questions, making policy changes, and providing recommendations to our policyholders. This is an excellent opportunity to develop your skills and expertise in a dynamic and fast-paced environment, while also making a meaningful contribution to our customers' lives. **Key Responsibilities** * Provide exceptional customer service to our policyholders, responding to their inquiries and resolving their issues in a timely and professional manner * Answer billing questions, make policy changes, and provide recommendations to our policyholders * Develop and maintain a thorough understanding of our products and services, as well as our company's policies and procedures * Work collaboratively with our team to achieve our goals and objectives, and to provide a positive and supportive work environment * Participate in ongoing training and development programs to enhance your skills and expertise * Meet or exceed performance metrics and standards, including call volume, customer satisfaction, and quality assurance **Qualifications & Skills** * Excellent verbal and written communication skills in English and Spanish * In-office position, with a requirement to commute to 3535 W Pipkin Rd, Lakeland, FL 33811 * Outstanding customer service skills, with a strong focus on empathy, active listening, and problem-solving * Solid computer, grammar, and multi-tasking skills, with the ability to navigate multiple systems and applications * Ability to work comfortably in a fast-paced, high-volume call center environment * High school diploma or equivalent required; associate's or bachelor's degree preferred **Benefits** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Premier Medical, Dental, and Vision Insurance with no waiting period * Paid Vacation, Sick, and Parental Leave * 401(k) Plan with company match * Tuition Reimbursement * Paid Training and Licensures **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing a fair and equal employment opportunity for all associates and job applicants, regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. **Skills** * Billing * Call Centers * Call Volume * Communication Skills * Customer Support/Service * Dental Insurance * English Language * Multilingual * Multitasking * Policy Development * Presentation/Verbal Skills * Problem Solving Skills * Resolve Customer Issues * Service Delivery * Spanish Language * Vision Plan * Writing Skills **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity to join blithequark's team of dedicated professionals. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job