**Experienced Bilingual Customer Success Representative – Remote, Phone, and Live Support**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our team, you'll play a vital role in supporting client achievement and resolving complex issues related to financial products and services. If you're passionate about providing top-notch customer service, have a strong work ethic, and are fluent in Spanish and English, we want to hear from you! **About arenaflex** arenaflex is a leading financial services company dedicated to helping individuals and businesses achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering personalized solutions that meet the unique needs of our clients. Our team is passionate about building strong relationships, staying ahead of the curve, and driving growth through collaboration and innovation. **Job Summary** We're seeking an experienced Bilingual Customer Success Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service, resolving complex issues, and driving client satisfaction. This is a remote, phone, and live support role that requires strong communication skills, a positive attitude, and a passion for delivering exceptional customer experiences. **Key Responsibilities** * Support client achievement and resolve complex issues related to financial products and services through various channels, including phone, email, chat, video calls, and other lines of communication. * Perform routine tasks, such as responding to customer inquiries, resolving issues, and providing a top-tier customer experience while adhering to company policies, procedures, and guidelines. * Regularly receive coaching, escalate questions, and refer more complex issues to senior staff members. * Conduct analysis to determine complex client issues, including collaborating with other departments for issue resolution. * Work collaboratively with experienced agents on complex issues. * Be responsible for training new hires and less experienced staff members. * Respond to customer inquiries and issues in a timely and professional manner. **Preparation and Scheduling** * You'll receive comprehensive classroom training, advanced on-the-job training, and coaching to learn about arenaflex banking products, services, and procedures. * Instructional courses begin on March 11, 2024, for a period of 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m., Monday through Friday. You're expected to attend the full term of this paid 7-week training program. * We operate 24/7, and your regular work schedule will be based on business needs, including working at least one weekend day and several holidays. * Your schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. **Required Capabilities** * 6+ years of experience in customer service, addressing customer needs, or resolving customer issues, or equivalent demonstrated through a combination of work experience, training, military experience, or education. * Bilingual speaking capability in Spanish and English. * Strong communication and interpersonal skills, with the ability to work with diverse groups of customers, colleagues, and management. **Preferred Capabilities** * Call center experience. * Financial services experience. * Ability to provide exceptional customer service while listening, gathering information, understanding, and resolving complex customer issues. * Ability to collaborate with integrity and a high level of professionalism with all levels of customers, colleagues, and management. * Essential Microsoft Office skills (Word, Excel, and PowerPoint). * Ability to navigate various computer systems, applications, and use search tools to find information. * Experience delivering results in a fast-paced, deadline-driven environment. * Excellent verbal, written, and interpersonal skills. * Strong attention to detail and precision. * Ability to learn business processes and procedures quickly. **Work Assumptions** * Crossover Schedule: A/B Schedule **Why Join arenaflex?** At arenaflex, we value diversity, equity, and inclusion in the workplace. We invite applications from all qualified candidates, regardless of race, color, national origin, sex, sexual orientation, gender identity, age, disability, pregnancy, marital status, veteran status, or any other protected characteristic. We're committed to building a culture that's inclusive, respectful, and supportive of all employees. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and apply online. Apply Now! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from all qualified candidates. We're committed to building a diverse and inclusive workplace that reflects the communities we serve. **Disability Accommodation** If you require a disability accommodation during the application or screening process, please visit our website for more information. **Top 10 Interview Questions** * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? **Required Documents** * Qualifications certificate with mark sheets. * Passport-size photographs. * Signature. We look forward to hearing from you! Apply for this job